Business ProfileforGillware, Inc.

Unfortunately my experience with Gillware was a nightmare and I would strongly consider other options. This service was promoted by a local business that was unsuccessful in retrieving my data from an external Seagate backup disk drive. Their flyer leads you to believe they are overly successful at retrieving data from dysfunctional drives. I contacted customer service for next steps only to be greeted poorly, more of a why are you calling me right now attitude. I finally received my instruction to mail and mailed the drive in. I received the "preliminary" review that led you believe they had determined the data was able to be recovered at the price of $1500. Very steep however this drive contains 21 years of family photos and videos therefore cost was not an issue. I called customer service back to verify the data was recoverable and they stated based on the preliminary check yes to some percentage. Getting my hopes up was the problem. I received a call from their engineer 5 days later stating the data was not recoverable. WHAT? Based on firmware...WHAT? Then they wanted me to pay shipping charges to send it back to me, which their lowest shipping was UPS ground at $31.00 for a 5 inch by 5 inch item. They tell a great story, lead you to believe its possible only to follow up with "sorry" now pay us or we will hold your drive hostage. My experience was horrible and although they've had success, consider this experience.