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          1st Choice Heating & Cooling has 1 locations, listed below.

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            Business Profilefor1st Choice Heating & Cooling

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/1/1997

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            1st Choice Heating & Cooling, Inc. specializes in residential/light commercial sales and service.  Offering products available for installation as well as servicing all major brands of gas furnaces, boilers, heat pumps, air conditioners, humidifiers, air cleaners, UV lights, humidifiers, fresh air ventilators (HRV/ERV) and programmable thermostats, duct cleaning, furnace tune ups, AC tune ups and boiler tune up services.

            Products & Services

            Gas Furnaces, Central Air conditioners, Boilers, Whole Home Humidifiers, Whole Home Dehumidifiers, Whole Home Air Purifiers, ERV's (Ventilators), Programable Thermostats, WI-FI Thermostats, UV Lights, CO Detectors

            Business Details

            BBB File Opened:
            3/28/1995
            Years in Business:
            31
            Business Started:
            3/1/1993
            Business Started Locally:
            3/1/1993
            Business Incorporated:
            2/28/1995
            Accredited Since:
            6/1/1997
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • First Choice Heating & Cooling, Inc.
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:30 PM
            T:
            8:00 AM - 5:30 PM
            W:
            8:00 AM - 5:30 PM
            Th:
            8:00 AM - 5:30 PM
            F:
            8:00 AM - 5:30 PM
            Sa:
            8:00 AM - 5:30 PM
            Su:
            Closed
            Business Management
            • Kenneth Ginter, President
            • Brenda Paulus, Office Manager
            Contact Information

            Principal

            • Kenneth Ginter, President

            Customer Contact

            • Kenneth Ginter, President
            • Brenda Paulus, Office Manager
            Additional Contact Information

            Fax Numbers

            • (262) 524-9001
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/16/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On July 7 2021 **** from 1st choice Heating and Cooling came to the residence do a tune up or diagnose a problem with my 6 year old Trane central air conditioner. When originally contacted on the phone they asked if we were existing customers at which time we stated NO. So they knew from that moment we were going to be new customers. We were told that we needed to turn the unit off before they got there it has been running and leaking in the basement. The unit was off approximately 2 hours before the techs arrival. When he arrived he refused to take off the panel to check or diagnose the problem. He also stated that since they were not the original installers of the unit back in 2014 due to new *****ship they no longer guarantee their parts or services on repairs. This is unacceptable as I didn't get a diagnosis due to him refusing to remove the panel, which was required by the next tech(different company to diagnose the issue, also they knew I was a new customer and couldn't guarantee
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            steve h

            1 star

            12/06/2023

            I have a purchase agreement with them that states $85 routine maint visits. Since they sold to another company they will not honor. I recommend going to another company.

            Local BBB

            BBB Serving Wisconsin

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