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          Travel Guard Group, Inc. has 1 locations, listed below.

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            Business ProfileTravel Guard Group, Inc.

            Travel Insurance
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3300 Business Park Dr

            Stevens Point, WI 54482-8851

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            Email this Business
            (715) 345-1041

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            Customer Reviews

            1.08/5

            Average of 300 Customer Reviews

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            Customer Complaints

            784 complaints closed in last 3 years

            152 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/20/2012

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company is a provider of travel insurance plans and assistance services covering travelers worldwide. The plans offer coverage for vacation and trip cancellation, travel interruptions and delays, emergency medical and health expenses, lost baggage and more. The company covers leisure and business travelers alike and helps them prepare for the unexpected with an array of plans including cruise insurance, flight insurance, travel medical expense insurance, international insurance and more.

            Business Details

            Headquarters
            3300 Business Park Dr, Stevens Point, WI 54482-8851
            Email this Business
            BBB File Opened:
            1/1/1985
            Years in Business:
            39
            Business Started:
            1/1/1985
            Business Started Locally:
            1/1/1985
            Business Incorporated:
            5/3/1994
            Accredited Since:
            4/20/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • AIG Claims
            • AIG Travel
            • AIG Travel Guard
            • Affinity Insurance Services
            • Travel Guard Insurance
            • AIG Travel Guard
            Business Management
            • Matthew Fuchs, Claims Manager
            Contact Information

            Customer Contact

            • Matthew Fuchs, Claims Manager
            Additional Contact Information

            Fax Numbers

            • (715) 345-1141
              Primary Fax

            Phone Numbers

            Email Addresses

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            Industry Tip

            BBB Tip: Is travel insurance right for you?

            Customer Complaints

            784 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/05/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            I booked a trip for my family to *******. I purchased trip insurance and before our trip my husband lost his job. I submitted all required paperwork including a notarized letter from the company stating he was terminated. The reason for denial I received was this: According to the information provided, you filed a claim because your trip was cancelled due to employment termination. Please be advised the policy offers reimbursement only for cancellations that are due to job lossThat is exactly what this is. Job loss. I need this money back to take care of my family and I cant stop crying. We desperately need and deserve this money back.
            Read More
            Read 783 More Complaints

            Customer Reviews

            300 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jan S

            07/19/2024

            I have been very pleased with AIG. I've used them before upon a friend's suggestion. This is the FIRST time that I needed to make TWO claims. My claim's adjuster was Kathy *** *******. Although I was never able to speak with her directly, she sent constant feedback for all the documents that were needed. I received a payment for cancellation of my flight and a second claim for a visit to an ER in a foreign country. I will continue to use AIG because they have proved to me that they are a reliable and trustworthy company! *** **
            Read 299 More Customer Reviews

            Local BBB

            BBB Serving Wisconsin

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            BBB Reports On

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