Customer ReviewsforDiamond Nexus

I have had wonderful experiences with diamond Nexus over the years. I received my first product, an alternative diamond necklace, about 13 years ago. I wear this necklace ALL the time, even to bed most nights. I’ve had multiple people believe it was a real diamond from looking at it with the naked eye due to the clarity, color and sparkle! I have replaced the chain once, otherwise I have had no issues! I lbought my first pair of 1 Ct diamond alternative earrings about 5 years ago. Again, everyone assumed they were real based on how fabulous they looked! After believing my earrings to be lost (the safe place I put them was too safe for me to recall!) I contacted Missy again and ordered the lab grown 1 Ct earrings I now wear everyday! I can’t believe how much they look like the real things! Again, I never take these out, except to clean. I thought my first set were sparkly but the lab grown is a step up and really worth the extra money. I truly feel that their products are a great value for the price! I can’t imagine going without my necklace or earrings! And I must say that my customer service representative, Missy, has gone above and beyond to ensure my satisfaction with the products I have received over the years. Thank you!!

I want to thank Tanya ******** who went above and beyond in sorting out why I had not received my merchandise in over a month and a half. She told me what she was going to do to resolve my issue and she made it happen. Kudos to Tanya.

The item I ordered was expected to deliver by January 12th. I had spoken with a customer service rep on the 9th to confirm the shipping information, and then I received a notice the next day on the 10th that the ring was still being processed. I called the next week, on the 16th, and was told by a different customer service rep that the ring was in a quality check and it would ship on the 17th and be delivered by the 19th. I've still yet to hear anything. Now I've spoken with a customer service on the 19th and they said the ring is still being manufactured with the Jewler. There is no consistency with this company and the information they provide to customers regarding their orders.

I own 5 diamond nexus pieces and am ordering my 6th. The rings I have are 14 years old and absolutely beautiful, same as the day I bought them. I have a large carat tennis bracelet and NO-ONE has ever asked is it real. Actually no one has ever questioned that with any of my pieces. I love large bling. I have a real 2 carat stone but hardly ever wear it because I prefer my 3 carat DNL. The only difference I can tell between my real jewelry and my DNL jewelry is price!!!!I much prefer having big beautiful bling and more amazing cash in my bank!!

Typed in both wrong delivery address and email and customer service rep, Kate was top notch. Got everything sorted for me in time for delivery before wife's birthday! Owe her a big one

Kate is a professional. You are lucky to have her taking care of your business. She handled all my issues seamlessly and made my ordering perfectly. I’d hire her in less than a minute. Give her a raise. Thank you, Kate.