BBB Accredited Business since
Bielinski Management, Inc.
Phone: (262) 547-6697 Fax: (262) 547-5746 1830 Meadow Ln Ste A, Pewaukee, WI 53072 https://www.bielinski.com/Apartments.aspx
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Description
Bielinski Management, Inc offers property management services for Bielinski properties, apartments and condominium as well as independent associations. Servicing all of WAUKESHA County
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BBB Accreditation
A BBB Accredited Business since
BBB has determined that Bielinski Management, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Bielinski Management, Inc. include:
- 2 complaint(s) filed against business
Customer Complaints Summary Read complaint details
Complaint Type | Total Closed Complaints |
---|---|
Advertising/Sales Issues | 0 |
Billing/Collection Issues | 0 |
Delivery Issues | 0 |
Guarantee/Warranty Issues | 0 |
Problems with Product/Service | 2 |
Total Closed Complaints | 2 |
Read Complaints |
Definitions
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Customer Reviews Summary Read customer reviews
Customer Experience | Total Customer Reviews |
---|---|
Positive Experience | 0 |
Neutral Experience | 0 |
Negative Experience | 0 |
Total Customer Reviews | 0 |
Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Bielinski Management, Inc.
Additional Information
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Wisconsin Department of Safety and Professional Services
1400 East Washington Ave., Room 112, Madison WI 53703
http://www.dsps.wi.gov
Phone Number: (608) 266-2112
Fax Number: (608) 267-0644
[email protected]
Type of Entity
Corporation
Business Management
Meg Galaska, CFO Frank Bielinski, Vice PresidentContact Information
Business Category
Property Maintenance Apartments Association Management Associations Condominium Property Management Rental Listings Residential Property Managers (NAICS: 531311)
Alternate Business Names
Bielinski PropertiesWhat is a BBB Business Review?
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Professional AffiliationsX
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience | Value |
Positive Review | 5 points per review |
Neutral Review | 3 points per review |
Negative Review | 1 point per review |
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Details
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Star Rating scale
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BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Complaint Detail(s)
5/23/2023 |
Problems with Product/Service
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Read Complaint Details
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Additional NotesComplaint: On Sunday April 17,2023 I filled an application out for ***********************, located in *************** **., owned by Bielinski. I contacted their office on Monday April 18,2023 with some questions. The main question was about my support animal ****** as I wasn't able to list it on the application. I was told by the person who answered (**** or ****)I would be contacted if their were questions don't worry about it. I was asked if I had a letter stating the dog was needed for support. If so, that is all I would need.A week later I did a second walk through of the apt., Sunday April 23, 2023.The manager urged me to complete the application, as the person creating the lease( ******* would be on vacation after Monday April 24, 2023 for the week. I needed a lease by May 1, 2023 in order to give a months notice on my current lease. ** order to complete the application i would need the ****** deposit and a dog license for my dog in ***************, even though I did not as yet have a legal address there, nor an actual signed lease.On Monday the 24th I was sent an email from the Bielinski office, stating my letter for the dog did not meet the company guidelines for a support animal. I was sent a three page doc., to be filled out by a doctor verifying my disability. I was confused , as I am not disabled. The letter from my doctor that I sent with the application was accepted where I lease presently, and I was told when calling the office the previous Monday, " a letter was all I would need."I called the Bielinski office on Tuesday April 25, 2023 and left a message, no response. I texted the property manager ( ****) and explained my dog isn't a service dog and I was confused about the papers for disability, I asked if I could speak to someone about this. **** stated he would try the office for me. **** responded on Wednesday April 26, 2023 stating; if I would provide a letter from my primary care physician, **** could get the lease to me that day to sign. The ****** deposit was taken the previous day.I was upset at this point and didn't feel I should go ahead with the lease given no one could take the time to answer my questions . I didn't think signing a contract under these circumstances would be wise. I texted **** on Friday April 28th, with my concerns and decision not to proceed with a lease. I requested the return of my deposit given the lack of communication and customer support.**** told me to contact ****** about the refund. ****** again repeated the need for the documents to be filled out by a doctor for my disability or, I could go ahead with the lease and pay the pet fee of ***** monthly. I then explained I did not budget the additional costs for rent ,and I had no way of knowing my letter would not meet your requirements. I didn't enter into an agreement expecting to pay an extra pet fee. My refund was denied.I began feeling uneasy as I couldn't communicate to anyone about this lease issue. On Friday the 28th, I texted ********** would not go ahead with the lease given the lack of communication and confusion within the management company. I requested my ****** be returned due to the lack of transparency and confusion over the lease and a support animal. Business Response: Thank you for your patience in receiving this reply. Though I understand ********************** frusteration, Bielinski Management operated within the boundries of the statues regarding *** animals. The applicaiton process was explained to ****************** when she appliec on 4/16/23 and the application clearly states the procedure for the initial deposit before the deposit was submitted on 4/23/23. ****************** did not indicate a pet on her initial applicaiton, which would have initiated a more detailed explanation of our pet deposit and *** requirements. When asked for documentation of her *** animal, ****************** submitted a letter for a different animal, not her current *** animal. that was written in 2012. The additional information that was requested is standard in the industry and should have posed no burden on ******************. However, in an effort to end the transaction in good faith, Bielinski Management would be willing to refund 1/2 of her deposit, or $50.00. Thank you ********************* Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] However, I would suggest the company update the language in the application. Note: a Support or Service animal is not considered a pet. Therefore, this can lead to confusion for the applicant as it did in my case.
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6/7/2022 |
Problems with Product/Service
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Read Complaint Details
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Additional NotesComplaint: I wanna know who do I reach out to about getting my deposit. I recieve my deposit but not all of it. It was note in the envelope stating I left the apartment not clean. I have videos and pictures of proof That the apartment was spotless and clean Desired Settlement: Sending me the rest of my deposit Business Response: **SEE ATTACHED DOCUMENTS**
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] |
Customer Review(s)
Customer Reviews Summary
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