Customer ReviewsforDiscount Ramps.com, LLC

They sold a ramp through Amazon and I purchased as a third party, they sent this $600 ramp that I can not use, it drags the ground on everything, they will not order a pick up to return it, Amazon wont help since a third buyer. So beware buying through them! They say its my fault it doesnt work for me, im a disabled 66 years old and they are rude and inconsiderant. I had a return label and was given a dat of oct. 9 23 to return, *** wanted ****** dollars to pick up, well cant afford that, this business dont deserve a ONE STAR!

Thank you for your feedback. I apologize that you are having issues with your purchase. We do offer information regarding item usage prior to purchase, to provide you the up front knowledge about any item that you put on your vehicle, to ensure compatibility. Our return policy is also published so you can determine that the purchase is exactly what will work for you. We did fill the order in a timely manner, we provided a quality product, that unfortunately sounds like was not compatible with your vehicle's capabilities. If the item has been used and dragging on the ground, that would not be a returnable item since it would not be returned in new condition. We do everything we can to assist with customer satisfaction. I am sorry that this item did not work for you. You may find some luck trying the carrier on a different vehicle, or selling locally. Again, we are sorry that the item did not work for your needs at this time

Unfortunately when you order through this company and buy one of the products made specifically for this company, you cant get any replacement parts, so now my 3week old bike rack is useless, if you manufacture/sell a product you must be able to get replacement parts to fix it!!

Hello ******** and thank you for your review. I will be happy to assist you in finding the parts you need. Please check your email for correspondence requesting information as to what we can do to correct this situation.

Order the ramps never use them or took them out of the box they. So I want to send them back and they want to charge you $32 to send them back isn't that crazy don't buy from these people.

Thank you for your review. We strive to keep our customers satisfied with their purchase and I am sorry that the item purchased did not work for you. Please note, on all returns we send a prepaid shipping label to you and the return processing fee is to cover the cost to get the item back to us. If you wish to secure your own shipping for the items being returned, we will be happy to waive that return fee and offer a full refund. I apologize for the inconvenience. Please contact us if you wish to modify your return. ******************************************

Purchased a Silver Springs Mobility Lift about a month ago, and love the quality, ease of use, and support I received from the company. I extensively research every item I purchase including where I purchase it from. This lift is for a custom wheelchair, and discount ramps wouldn't send it out without having their engineers look at my chair's design first to make sure it was a good fit. The instructions from the manufacturer are very small print, and customer service at Discount Ramps quickly helped me out. This ramp is everything I expected and meets all of the positive and legitimate reviews I have researched. This lift is adjustable for all kinds of different size devices. My local wheelchair dealer and service center will only sell and service Silver Springs or Harmar, which is the actual manufacturer of this Silver Springs lift. The only difference is a different sticker and better price. Customer service at Discount Ramps were very friendly, fast, and knowledgeable. Great company to do business with, and I'm now a permanent customer!.

Thank you **** for your review. We strive to ensure customer satisfaction and appreciate the feedback!

My carrier lost a bolt, when I called to get a replacement I was told they do not make replacement part. Now the welding turned loose I' going to have to hire a welder to repair that. Wish I had never bought from Discount Ramp. It was the shifting rod that broke, hope I can get it repaired. The carrier has be use only a few times.

I am sorry for any trouble with your purchase that was made on April 5th 2021. We do have a one year warranty on all of our products that had since expired. As a courtesy, I see that we are shipping you a complete box of hardware to assist with fixing the carrier. I hope this is an amicable solution to the issue you have presented. We do appreciate you taking the time to let us know.

Discount ramps took care of our problem. They sent all the replacement parts I needed. I'm sorry I had to go through the BBB to get help, but when I called Discount Ramps the person I talked to said they did not make replacement parts. I got my parts in just a few days and my problem is taken care of. Thank you BBB for helping me out and thank you Discount Ramps for sending replacement parts and being so promt.

, I called discount ramp place in order to ask him if it would fit my vehicle they said it would it did not fit my vehicle I called today to return it they want to charge me shipping back I took a $800 loan part it's costing me $200 to send it back it's ridiculous the company is lousy do not buy from them they charge you shipping to return something now I'm out 200 something dollars for something that didn't work they told me it would work. I called today to find out they're charging me shipping I have an 83 year-old mother I'm trying to get back and forth to cancer treatment but no ramp won't work so now we're dealing with getting her in out of a wheelchair into a vehicle so she can go. The company is the worst. **************** is very poor. I hate being lied to just for a sale. I'm a 62 year-old legally blind man who's trying to help his mother

Thank you for contacting us. I apologize for any issues you are having with this ramp. I appreciate you giving us a chance to provide a solution for you. Since your email to us here, Thursday 07/22 at 9:20PM, you also sent another email at 9:28PM, posted on ********* and contacted the BBB, all within 24 hours of your first contact. We are a small customer service team, and we take pride in ensuring that we provide excellent service to our customers. Please note, we do have a solution for you which we are going to be sending at no charge. It is a conversion kit that will raise the ramp up over the lip of the edge of the door opening, so the ramp will lay a bit flatter at the top. We have created an order for this item to be sent to you at no charge. Please note, the order was placed online. We provide recommendations based on customer measurements. We do not have a list of vehicles that our items fit, as they are universal in design. The van kit that we are sending to you will be the solution that will allow the van ramp that you purchased work better for your vehicle. You can expect to receive that item at the end of this week. Please note, the item has been installed in your vehicle and we would not be able to return the ramp. The solution provided is going to work so you will not need to return it. Thank you for giving me an opportunity to correct the situation. Please let me know if I can be of any further assistance.