Customer ReviewsforOne Hour Heating & Air Conditioning

Do not use this company. They are money hungry and unethical. They left our family without heat overnight in January. Our youngest (2 years) woke up crying so hard because he was freezing cold overnight. We also risked our pipes freezing. This furnace has worked perfectly with zero issues for the entire seven years we've lived here. All previous techs told us that our furnace wasn't the most efficient because of its age, but that it was working fine. They always did the maintenance, gave a few recommendations, and left. This tech told us our furnace was life threateningly dangerous and tried very hard to sell us a new furnace that day. He told us all sorts of unverified things about this and that being burned up and worn out and leaking this and that, and that it was extremely dangerous. He said it would be manslaughter for him to leave us in our home with that furnace turned on. He also said we damaged our furnace by sometimes closing two of our 12 heat vents. His only solution for us was to sell us an entire new furnace, today. We aren't in the position to buy a new furnace at this time, but realize we may likely consider it in the near future. Ours works perfectly with zero issues, and all of his claims of "danger" were completely unverified, so we knew we didn't need to be pushed into a purchase in a day. We thanked him for the information, said we were not prepared to purchase a new furnace today, and that we wanted a second opinion. The tech would NOT take no for an answer. He turned off our furnace and left. Before leaving he told my husband how to turn it back on "at his own risk" but neglected an important step. My husband is not experienced with HVAC and without knowing about the missing step that the tech neglected to tell him, he couldn't get it turned on. So us, a family with small children including a two year old baby, slept all night in ******** in January with no heat at all.

******, Please be assured that we take this incredibly seriously, and are investigating the matter further. You should have received a voicemail directly from our Operations Manager, ******, looking to connect. Thank you for bringing this to our attention, as this is not reflective of our values or practices and we will make every effort to correct it.

Do not sign up for a ************ Plan, there is absolutely no way to cancel and they will keep charging your credit card forever. No paperwork provided during signup on how exactly to cancel!

Hi ******, I apologize for any confusion or inconvenience. It looks like a technician signed you up in at a service call and left a copy of the agreement that does spell our the cancellation terms. It looks like ****** spoke to you and canceled your plan on 10/16/2023. Thank You.

A shady company. It's all about revenue for them. There's a reason why they can't keep any good techs. Why the techs all seem to be reading from the same scripted sales pitch.They don't fix, they sell.Do yourself a favor and find someone locally owned and operated, not a corporation masquerading as being local.

Unfortunately, **** is a disgruntled employee that was terminated because he refused to help a client in need at 7pm in the evening. We certainly make sure our clients come first and want to get there when they need us, not when it is convenient for us. **** and One Hour did not see eye to eye on this and we wish ***************** finding employment that fits his needs. Thank You.