Customer ReviewsforGreat Western Lodging

We booked the stay through the Steamboat website and paid over $800 for this stay. We chose to do that over renting an AirBnB due to the heavily advertised Ski in/Ski out access that is even now advertised on every Ad. When we arrived our packet said in heavy red print that this amenity is no longer included due to spring conditions. This disclaimer was nowhere upon booking. In fact, when I attempted to "mock" book again for similar dates once again the ski in/ ski out access is on the forefront of advertising to entice guests. They are falsely advertising an amenity they are no longer are willing to provide "due to safety" which is fine if it wasn't for the fact that we could have opted for a cheaper hotel without this. Additionally, on our first night the ski locker stopped working and would not open with the key card. We called the office and a maintenance person was sent only after "****"? spent over 5 minutes telling me that Storm ******************* does not have ski lockers that was not only clearly stated in our packet, but also had a locker with our door number and it opened the night before. Once the very nice maintenance person arrived (the only pleasant person working for this company), he was unable to fix it even with master key access and after calling HOA he was told there is nothing they can do and it is "our problem". We lost 2 amenities not even mentioning the poor state of the bathroom, rocking toilet, non-existent water pressure, and the fact that you can't get anywhere in the building without walking through 10 doors and 15 stair cases. The walls are paper thin which means it is impossible to sleep through workers grooming the hills all night and other residents doing their "private bedroom business". The whole stay was extremely anticlimactic. I attempted to ask for service recovery and refund from front desk and was told management will speak with me on Monday and no one has called me to this day. I don't think I can further reduce the 1.3 stars.

I recently booked a stay at ********** unit A205 in ************, ********, through Great Western Lodging from February 1st to February 4th. for a guys trip of 5 individuals. Unfortunately, my experience was far from satisfactory.First and foremost, the unit was misrepresented on their website. Great Western Lodging claimed that the unit could sleep five individuals separately, but upon arrival, it was evident that it only slept four. The discrepancy between what was advertised and the reality of the accommodations was incredibly frustrating.Furthermore, the photos on their website were misleading. The pictures depicted two beds in the master bedroom, yet upon arrival, there was only one. This inconsistency in the representation of the unit further exacerbated the disappointment of our stay.When I reached out to Great Western Lodging to address these issues, the response I received was utterly unprofessional. The individual who answered the phone, supposedly the manager named ******, was rude and dismissive. Instead of acknowledging the misrepresentation and attempting to rectify the situation, ****** resorted to arguing and deflecting blame. He insisted that buried in the fine print of the listing, it mentioned the unit had only four beds. However, the primary description clearly stated it sleeps five separately, and the provided images showed five beds. Despite my attempts to reason with him, ****** showed no concern for our dissatisfaction and made no effort to assist us further.Overall, my experience with Great Western Lodging was extremely disappointing. The company's blatant misrepresentation of their accommodations, coupled with their dismissive and unprofessional response to my concerns, has left me thoroughly dissatisfied. I will not be returning to this establishment in the future and would caution others against renting from them.

********************************************* (1) Lots of noise from a vent system coming from the neighboring ******************** The noise was 24/7. We could not enjoy the balcony and had difficulty sleeping due to the constant noise. (2) We lost hot water in the shower of a one bedroom one bathroom condo. Multiple promises to fix it. 7 days later, plumber shows up with the part and we are checking out the next day. Management did not make a good faith effort to fix the problem. NOT A DELUXE CONDO by any stretch.

Our stay at Riverbend 216 Feb 5-10 2023 was motivated in part by our having stayed at Riverbend (different unit) before and our previous good experience with Great Western Lodging. Individual condos at Riverbend vary widely in condition but Unit 216 is in rather bad shape. Most egregious is the depiction in photos and text of sleeping surfaces at the second floor landing and in the living room. The two "sleeper" sofas are completely unsuited for human use. When unfolded the sofas' support platforms are torn, have missing springs and are down significantly at the head and foot. They are completely unusable as beds and should be removed from the unit description. The "mattresses" on the couches are so dirty, damaged and thin that they appear to have been repeatedly run over by a steam roller. The listed complement of sleeping surfaces for Unit 216 borders on false advertising. This unit really only sleeps 3 "separately". There were several other issues with Unit 216 that beg for repair: - upstairs bathroom door is broken and doesn't close. - upstairs bathroom shower controls are broken - upstairs bathroom tub does not drain - users must shower in ankle deep water. - downstairs bathroom shower controls are also broken - "sleeper" couch and arm chair in the living room should be thrown out - refrigerator water dispenser leaks - some of the humidifiers leak and were thus unusable. As for the Riverbend complex itself, the indoor sauna and hot tub were labelled "closed for repair" for our entire visit Although we like Riverbend for its location, our experience with Unit 216 was well below our expectations. The Great Western staff were responsive and courteous, but they should either stop listing Unit 216 in their portfolio or significantly revise their description of the property. Also beware that Great Western only posts reviews on its website that are 4 stars and above. Don't be fooled by the high marks their filtered set of reviews imply.

The experience with the staff was extremely poor. We had issues finding the arrival information and of course they were close by the time we arrived. In the morning we received an email stating that they wished I said the best of luck and that was pretty much it. The furniture was born and uncomfortable. We woke up, sore and tired. The road noise was unbearable and the heat was overwhelmingly, warm and uncontrollable. I would not recommend lodging with this company however, Breckenridge is amazing and when she was other accommodations.

This was a few years ago, but I tried getting my money back through my credit card. I had had to pay the full amount with my credit card before the stay. I also purchased their travel insurance, since my friend and I both had elderly parents. I didn't receive the 28 page policy until after the date of our trip. Anyway, we had a breakdown- my friends transmission went out. We had to be towed back to Salina, KS and wait until the car dealership that opened on Monday (this was Saturday) to diagnose the problem. We then had to be towed back to Kansas City. The Great Western Lodge would not return any of my money even though I called them from the side of the interstate when we first broke down. Their bogus travel insurance would not pay, because it was a breakdown and not a wreck. It wouldn't have paid either if one of our parents had had to be hospitalized and was really sick- it only paid if a death in immediate family. It appears they have had plenty of bad ratings , so hopefully others won't be duped by them.