Customer ReviewsforOnlineDivorce.com
99 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Monica L
1 star03/04/2024
I am very disgruntled with this company and the false advertising that is displayed as $159 for the service. This I am writing as me helping someone that is getting a divorce and allowing them to use my credit card for what I believed was this one time payment in September of 2023 to now realize going through my statements they have been charging my card $39.99 a month since then for a service that my friend has never even used because they couldnt help her. In any case I call this company regarding this and got a representative named (*******) who was very matter of fact in speaking to me that it was "too bad" referring to some terms of agreement (when cost is defined as one time) and that he was just canceling it so I would not get charged any longer with a what are you gonna do about it tone in his voice. No customer service whatsoever or trying to work with me realizing my situation. *** never been married and I feel like ive been ripped off by a company that supposedly helps people with divorces. This is a travesty that this company can charge people for a service that they have never used and continue charging monthly for it not being used. This is a shame for me trying to help a friend and this to happen and their customer service has absolutely no compassion for someone in my position. In addition, their so called terms of service indicates an email will be sent prior to these monthly charges (in their FAQ section) after I was told to read this and no email was ever received by my friend before charges were incurred. Before calling them I tried logging into their site to see what was going on and it wanted her email which was not even usable with them. But somehow when she/we spoke on the phone with the representative he was able to locate it. (SCAM) In total, $159 initial payment plus $199.95 totaling $358.95 for absolutely nothing and nothing at all credited.OnlineDivorce.com Response
03/07/2024
We apologize for the confusion.
The initial fee gives our customers unlimited account access for one month. Unless canceled, there is a monthly subscription fee. However, seven days before being charged, an email is sent regarding the upcoming charge and directions on canceling the charge if the monthly subscription is no longer wanted or needed.
On the day the subscription fee is charged, another email is sent with the transaction receipt.
Customers may cancel their subscriptions at any time.Review from Gaige B
1 star01/04/2024
Not happy with at all. Attempted to start divorce paperwork. Was not told if I changed my mind or filled out a questionnaire that I would not be refunded more than $20 on top of the $39.99 monthly fee. Still hasnt been fixed. Would like full $120 refund considering Ive not received any paperwork, I chose not to continue filing and asked them to stop even preparing the documents. They still continued to prepare documents after I asked them to stop. I changed my mind less than 2 days after signing up. I understand the membership fee cant be refunded. Didnt know that the questionnaire counted as a post purchase service. Was set up on a payment plan, was only supposed to be 4 payments of $39.95, got charged almost $80 for first charge. After I requested a refund. Would very much like a refund for the documents that I requested multiple times to be stopped in preparation. Manager refused to speak to me and just kept having the employee offering lowball refund amounts.OnlineDivorce.com Response
01/10/2024
We are willing to work with you. Please respond to our email!
For reference, our refund policy can be found here: ********************************************
"We provide significant services beyond the generation of your forms. Answers to common questions, filing instructions, and customer care provided during the process of using our site are just some of the valuable services we provide. For this reason, we unfortunately cannot ***** a refund in cases where a customer has accessed our post-purchase services, including our post-purchase questionnaires, forms, instructions, and customer care center..."Review from Kate F
1 star12/26/2023
Provided incomplete forms then would not assist me in figuring out how to fix their mistake and simply referred me to another paid service. I asked for either guidance on how to proceed or a refund. They provided neither. They said it was "too late" for a refund. At what point in the process can you access this so called money back guarantee?OnlineDivorce.com Response
01/10/2024
We are sorry for the frustrations you've experienced.
We provide all state-specific forms needed to file a divorce in your state. Some courts have country-specific requirements; if additional forms are needed, you must work with your court to obtain those forms. We also provide step-by-step instructions on how to file and finalize your case.
The questions you asked us were of a legal nature, and since we are not attorneys, we are prohibited from providing legal advice, which is why we encouraged you to seek legal advice.
Please don't hesitate to contact us directly if you need further assistance. We wish you all the best.Review from Kolby B
1 star12/19/2023
Not satisfied at all. Theyre refund policy states they refund fees except for the activation fee. I called and talked to someone and they shot me a random refund of 59$ which is a very odd number and makes no sense. Fraudulent company with terrible staff. Overpay for documents that arent even accurate. Would not trust with information you provide either.OnlineDivorce.com Response
12/26/2023
Our refund policy can be found here: ********************************************
We provide significant services beyond the generation of your forms. Answers to common questions, filing instructions, and customer care provided while using our site are some valuable services. For this reason, we, unfortunately, cannot ***** a refund in cases where a customer has accessed our post-purchase services, including our post-purchase questionnaires, forms, instructions, and customer care center unless theres a flaw in our underlying documents.
If you have questions regarding the partial refund you were given, don't hesitate to contact us directly. We are happy to assist you.Review from Ny N
1 star11/28/2023
PLEASE DO NOT USE THIS COMPANY. BE AWARE. I used their website trying to do a quick and simple divorce. Me and my spouse decided we wanted to work it out and not move forward. We reached out to the company and we been sending emails and calling. Never a response or when they do respond they will not respond back for weeks . Its been over a month and a half. Our money is still not refunded. They continue to lie about policies. All the customers service representatives are VERY RUDE AND DISRESPECTFUL. They all are little to no help they will not help you and continue to throw fake policies in your face. This company is a scam and I strongly suggest if you put any of your information on their website. You should go run to protect your information. We are taking legal action against this company very soon. As we had proof our information was shared . I suggest you take legal action as well if you ever used this company. I highly recommend you contact a lawyer and **** SOMEONE NEEDS TO HAVE THIS COMPANY SHUT DOWN. USING PEOPLE FOR THEIR MONEY AND NOT PROVIDING SERVICE. THE DOCUMENTS ARE A WASTE OF TIME AND NOT EVEN REAL.OnlineDivorce.com Response
12/06/2023
We cannot find an account under your posted name or email address. Please provide the name and email address for your paid account, and we will be happy to review your account and work with you.Review from Christina R
1 star11/17/2023
They do not stand behind their one hundred percent satisfaction guarantee. I asked for a refund and I was refused to.OnlineDivorce.com Response
12/06/2023
We provide significant services beyond the generation of your forms. Answers to common questions, filing instructions, and customer care provided during the process of using our site are just some of the valuable services we provide. For this reason, we unfortunately cannot ***** a refund in cases where a customer has accessed our post-purchase services, including our post-purchase questionnaires, forms, instructions, and customer care center, unless theres a flaw in our underlying documents. If you have not accessed our post-purchase services, however, you can request a refund within 30 days of purchase.
Our refund policy can be found here: ********************************************Review from Emily S
1 star11/01/2023
I paid $189 dollars to them to file my divorce papers. Then they told me they couldn't help me. I asked for a refund. They told me they would only refund me $99. I only got $49 back.OnlineDivorce.com Response
11/15/2023
Hi *****,
We refunded you for services not rendered and sent you an email regarding your refund. If you have any questions, please respond to our email. We are happy to assist you.Review from Laura and Orlando T
1 star10/27/2023
DO NOT DO NOT! Seek services with this company they will lie about the complete process from the start . Me and my partner relied on this company to help us with our divorce and it was a complete fail. They promise you it will only be certain $ amount then they bring up another $ amount for something random never telling you the absolute truth. We are so let down thank goodness I found out before we paid them any more money . Please don't be fooled by this company. Go elsewhere!OnlineDivorce.com Response
11/01/2023
We provide multiple services and packages. As part of our ***************** customers are still responsible for paying the court filing fee. This is not a fee we keep; it is sent directly to the court, along with the forms needed to open your case.
Please feel free to respond to us directly if you have any questions.Review from Cynthia M
1 star10/09/2023
They took my money and did not help me in any way they still keep trying to take more money from me I think it is a scamOnlineDivorce.com Response
10/17/2023
We assure you we are not a scam and strive to help each of our customers have a positive experience during one of the most stressful times of their lives.
Thank you for taking the time to talk to us on the phone and allowing us the opportunity to assist you.
Please don't hesitate to contact us directly if you need further assistance.Review from Shikhi S
1 star07/31/2023
My Name is **************, my order number is Order ID: ******. I paid the fee of $139. I haven't used anything on the website, I would like to get refund, as we are not yet ready to start the paperwork, if any additional questions please reach out to me on my cell phone. I wish there was an automated refund process. I have sent email as well to support team.OnlineDivorce.com Response
08/03/2023
Thank you for giving us the opportunity to assist you and working with us directly to resolve this matter. If you have any questions or concerns, please contact us. We are happy to help.
Customer Review Rating
Average of 99 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.