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Find a Location

Caliber Auto Collision has 1 locations, listed below.

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    Business ProfileforCaliber Auto Collision

    Auto Body Repair and Painting

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    214 N Leggett Dr, Abilene, TX 79603-6814
    BBB File Opened:
    1/20/1969
    Years in Business:
    62
    Business Started:
    7/1/1962
    Business Started Locally:
    3/1/1962
    Business Incorporated:
    7/1/1962
    Type of Entity:
    Corporation
    Number of Employees:
    11
    Alternate Business Name
    • CARSTAR Barrett Collision Center
    • Barrett Collision Center
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:30 PM
    T:
    8:00 AM - 5:30 PM
    W:
    8:00 AM - 5:30 PM
    Th:
    8:00 AM - 5:30 PM
    F:
    8:00 AM - 5:30 PM
    Additional Contact Information

    Fax Numbers

    • (325) 677-4601
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/30/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Prolonged Repair. I put my car in the shop on 09/14/23 for a passenger side impact. Both passenger doors needed replacing. After about 1 week the repair shop contacted me and said there was an additional part needed to fix my car. The door frame was bent and it needed to be replaced. It took 1 month for them to find the part. I was fine with that as that was beyond their control. It has now been 1 1/2 months since the part was received by them and the completion is not done yet. I have been told for the last three weeks that my car would be in the painting process "next week". My insurance paid for a rental for 30 days. That was complete on 10/13/23. Since then, I have literally been a foot. I have no access to another vehicle (I am single, and have no family within 130 miles). I have been paying my co-worker to drive me to/from work. I rented a car for Thanksgiving, but cannot afford $80+ a day for a rental. The manager, ******, called me on 11/22/23 to tell me it would be in painting "next week" and I should have my car by the end of that week. I called on 11/28/23 and spoke to *****, and was informed that my car has in fact, not gone to painting yet. I let ***** know that I have work commitments (I work for First Financial Trust) starting next week that I will not be able to fulfill as I do not have a car. I also told him that I would have waited to give them my car, had they told me that they may not be able to get to it for three months. I insisted that he get me a car to drive by the end of this week. I would like help in making that happen because they keep putting me off. As I said before I have work commitments this time of year, that I will not be able to do and I will lose pay for some of those missed commitments.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Abilene

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