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          Find a Location

          Summit Racing Equipment has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforSummit Racing Equipment

            Car Racing Equipment
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.68/5stars

            Average of 92 Customer Reviews

            Customer Complaints

            79 complaints closed in last 3 years

            28 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/10/1983

            Years in Business: 56

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company offers high performance automotive products.

            Business Details

            This is a multi-location business.

            Find a Location

            Summit Racing Equipment has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              9/27/2004
              Years in Business:
              56
              Business Started:
              1/1/1968
              Business Started Locally:
              1/1/1968
              Business Incorporated:
              11/9/1972
              Accredited Since:
              3/10/1983
              Type of Entity:
              Corporation
              Number of Employees:
              76
              Alternate Business Name
              • Autosales, Incorporated
              Related Businesses
              Business Management
              • Mr. Scott Peterson, President/CEO
              • Ms. Bonnie Brown, Executive Assistant
              Contact Information

              Principal

              • Mr. Scott Peterson, President/CEO

              Customer Contact

              • Mr. Scott Peterson, President/CEO
              Additional Contact Information

              Fax Numbers

              • (330) 630-3884
                Primary Fax
              • (330) 572-3205
                Other Fax

              Phone Numbers

              Customer Complaints

              79 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/09/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              We purchased part # ****************, Summit Racing Pro LS Forged Pistons, on order number ******* from Summit Racing. We needed to exchange the item for the correct item and was issued RMA # *******-***. We used the Summit provided return label from UPS (tracking # ******************). The package with the return label was handed to a UPS driver at the parts counter during their regular pick up at Billion Automotive at **** * **** **, ***** *****, ** ****** on 12/6/23. The package was never scanned by UPS or delivered to Summit Racing. After working with the local UPS facility, I contacted UPS customer service on 01/23/24 (chat transcript attached). The UPS agent, ***** *, advised that we would need to open an investigation & that "No worries we will take full responsibility of your refund in the event that the package is nowhere to be found.". I then tried to open an investigation with UPS directly on 01/23/24 & was advised that Summit Racing is considered the shipper since they issued the label and that it was best to have Summit open the investigation. I contacted Summit Racing again via the text message customer service (copies attached) on 01/24/24 & advised the agent of what UPS had advised us. The Summit agent then stated that they had filed the shipping claim & that it would take 1 - 2 weeks to be completed (transcript of that statement attached). Summit Racing then sent us an email (email chain attached) on 01/30/24 stating that they would not be able to file a shipping claim on our behalf as the package was not scanned by UPS. I responded to the email & again advised the agent that this is the action that UPS advised us to take and that they stated that they would refund the claim. After Summit refused to proceed with the shipping claim, we attempted to open a claim ourselves and were advised by UPS that the claim needed to be filed by 01/27/24. If Summit followed through as stated on 1/24/24, UPS would have paid the claim per their notes.
              Read More

              Customer Reviews

              92 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Robert A

              1 star

              02/08/2024

              My order’s shipping estimate was pushed back twice. Prior to making the purchase, I spoke to a Summit representative on the phone and was convinced to apply for a Synchrony Car Care credit card to use with the purchase. I did that with the understanding that I wouldn’t be charged until Summit Racing Equipment had my order at their warehouse ready to ship to me. Well, I was charged anyway and expected to make payments even though two months had gone by along with a third shipment estimate delay. Synchrony said they would file a dispute to not charge me until my order was received by Summit and for investigation purposes. Summit decided to not reach out to me and instead cancels my order. The response to my inquiry is that they cancelled it due to the dispute. I don’t get an apology no any offer for resolution, even though I had recently responded to an automated request as to whether or not I was willing to wait for the purchase (to which I said I would). I was hoping they would respond favorably, but instead was met with a brief, non-empathetic, and unfavorable response. I wonder how many more customers they would have retained and profited from if they were only more professional, tactful, friendly, and understanding. And I’m passionate about cars as a hobby, so I’ll just continue to give my patronage to other business locally and even bigger chains that have given me a better customer service experience. The Synchrony card is still useful, but I definitely disapprove of Summit.

              Summit Racing Equipment Response

              02/12/2024

              Thank you for affording us the opportunity to respond to you. Feedback from our customers plays a very important role in our companys mission. We apologize for any issues or confusion you may have had with your order. Normally yes, we do not bill credit cards for backordered items, until they come into stock. That said, the one exception is when using a Summit Speedcard with the same as cash financing terms on it. Our records show you placed your order via our website on 11/26/24 and selected the 12 months same as cash financing terms and confirmed the actual billing of the order upon checkout and completion of the order. Regarding the dates on the backordered item, the delivery dates that appear on your reminder cards or in the order status section of our web site are provided directly from the supplier. These are estimated arrival dates as stated on our website that you used to place your order. Unfortunately we were simply waiting for the arrival of your parts from the supplier. If any supplier cannot supply a backordered part prior to the date in question the date will then be moved accordingly. Since you initiated a credit card dispute regarding the charge for your order, the order was cancelled in accordance with our polices. We apologize of any inconvenience this may have caused you or your project.

              Local BBB

              BBB of Akron

              BBB Reports On

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