Business ProfileforMatco Tools Corporation

Local tool truck guy stopped coming around and to quit dealing with Matco for what ever reason he had, the Matco app for me now is messed up and I cant make a payment They sent me some letter saying I wasnt allowed to pay ahead of schedule and that they wanted 124 a week I received no phone calls from corporate or finance department Were quick to ding my credit report for 30 days late after I met back payments and went current because they changed the way I have to pay my bill. Thorn in my side for all the business Ive given them- Matco is quickly turning into snapons rere little cousin and they not even supporting or zipcode right now, A simple phone call or notification could of avoided yall fking up my credit because of a lack of YOUR support structure and obviously retention is an issue across ***** So from me , ************************* I vow to not buy or deal with you as much as humanly possible from here on out for lack of customer service and fkn up my payments Ive made through the years, My Matco financing disappeared off the App with no explanation Yall initiated with no recourse of correction

************** applied for Matco Tools credit, through a local distributor, on January 20, 2022. He signed a contract on that same day for the purchase of a used Mac toolbox. The total financed amount, including interest,tax and administrative fees was $7,648.27. ************** was to pay $29.53 per week starting on January 20, 2022. As a courtesy, payments can be collected by local distributors while the end user is working at a shop the distributor is servicing. However, it is the end users responsibility to ensure that payments are being received by Matco Tools ********* Services. ************** made payments directly to his local distributor until December 13, 2023. 
Matco Tools strives to accommodate all our customers by having a distributor service every shop. Unfortunately, this is not always possible as distributors are franchisees, who are independent contractors and not employees of Matco Tools. Pursuant to the *** Master Agreement signed by Matco Tools customers, ********************** does not guarantee that there will be a distributor to collect payments from the sale or assist with warranty issues because of the possibility that a franchise distributor separates from Matco Tools.
Mr. Snappss account was brought in house for handling on or about March 11, 2024, upon the distributor closing his franchise.  Calls were made to ************** starting on March 12, 2024, advising him that the distributor closed his franchise and that all payments should be made to the corporate office. ************** did not answer his phone or return the call efforts. A letter was also sent advising him how to make future payments. Monthly statements were sent to ************** starting in March 2024. Quarterly statements were sent to ************** from April 2022 until December 2023.
**************** account was paid ahead due to a $700.00 payment he made in December 2023. Therefore, his account was current until May 2024. Collection calls started on June 28, 2024, when **************** account was past due for more than a monthly payment. ************** did not respond to the collect efforts; therefore,his account was reported as 30 days past due for June 2024. ************** contacted Matco Tools on July 1, 2024, and made a one-time payment of $160.00 to bring his account current. He also set up automated monthly payments of $127.86 to start on July 19, 2024.
Matco Tools does not see any wrongdoing. They attempted to contact ************** by phone, letter, and statement however he did not respond until after his account was reported as 30 days past due. However, since ************* has brought his account current and set up automated monthly payments,Matco Tools has updated his June 2024 credit reporting to current as a one-time courtesy. He should see this updated reporting shortly.
************** can contact the ********* Services Department at ************ should he have any further questions or concerns.