Keep everything secure
Manage your interactions with BBB and businesses in one place, with your information kept safe.
why create an account
What you can do with a free account
Signing up unlocks a set of tools that make dealing with businesses and BBB simpler and safer.
Manage your reviews
Manage your interactions with BBB and businesses in one place, with your information kept safe.
Stay connected
Reach trustworthy reviews and get advice and support from the local BBB that serves your community.
Getting started
Set up your account in three steps
1
Register
Go to the sign-up page and enter your email, a username, phone number, password, and zip code.
2
Verify
Confirm your phone with a 6-digit code, then confirm your email the same way.
3
Manage
Log in to track reviews, contact businesses, and connect with your local BBB.
consumer login faq
Questions about your BBB account
Find answers to common questions about your BBB account. For more help, contact your local BBB or visit the general FAQ page.
getting started
Go to bbb.org/account/register and follow the prompts to enter your information.
You will be asked to enter a 6-digit code sent to your phone by SMS or call. Once your phone is verified, create a unique username and password.
Next, verify your email address. A 6-digit code is sent to your email so you can finish account verification. Once your email is verified, you are ready to log in.
You will need your email address, a unique username, phone number, a strong password, and a zip or postal code.
signing in and access
Click the "Forgot Password" link on the login page and follow the instructions to send a temporary code to your email. Once you enter that code, you can set a new password.
If you know you have an account but cannot log in, visit bbb.org/account/login and select "Forgot password." Follow the prompts to regain access.
If there is no active account to reset, create a new one at bbb.org/account/register. After logging in, you should automatically see all reviews tied to your email address.
Go to bbb.org/account/login. If you see the login screen, you are already logged out. If you see "My Account" or "My Reviews," use the "Log out" button under "My Dashboard."
managing your reviews
After signing in at bbb.org/account, your reviews appear under "My Reviews." Find the review, press "Leave a comment," type your comment, and submit.
A BBB staff member vets your comment before it is published. Please allow 3 to 5 business days for it to appear on the business's profile. Only one comment can be left per review.
Log in at bbb.org/account, go to "My Reviews," select "Remove my Review," choose a reason, then confirm "Remove this Review."
Removal can take 3 to 5 business days. If the review is still showing after that, contact your local BBB office. A reason is required so BBB can make sure businesses follow ethical practices.
your account and privacy
Log in to your account, open the "My Account" tab at the top, and use the "Update My Account Info" button at the bottom of the screen.
You can change your first and last name, password, display name, phone number, and postal code. Your local BBB may change if you update your zip or postal code.
Your email address cannot be edited in the portal. To use a different email, create a new account.
BBB takes your privacy seriously. Your data is encrypted and stored securely. See the Privacy Policy for details.
working with businesses
Go to the business's profile and click the "Email Business" button. You must be logged in to use this feature.
Start on the Get a Quote page, or find a business profile that shows the Get a Quote button.
Still need help?
Your local BBB can answer questions specific to your account and area.
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