BBB Investigation: Online Retailer "All Things Country" Generating Complaints from Consumers Nationwide

All Things Country, LLC, a small family-owned business out of Waco, Texas has become the primary focus of an investigation by BBB serving the Heart of Texas.

All Things Country, LLC’s website, www.allthingscountrywestern.com, offers a variety of western themed merchandise for sale and an “About Us” page that tells the story of how the young owner started the company and its growing success since its inception on Facebook in 2013.

On the surface, there’s nothing that would lead you to question the legitimacy of the business. However, within the last 3 years, All Things Country, LLC has received 447 complaints from consumers in 46 states and Canada. Over half of these were received within the last 12 months.

The majority of consumer complaints allege never receiving the merchandise they paid for. 

Communications with All Things Country came to a halt beginning in 2017. Within the last year, letters, phone calls, and consumer complaints have gone unanswered. Currently, 159 consumer complaints have yet to receive a response from the business.

Due to the company’s unresponsiveness and growing number of complaints, BBB shopped the company.

On October 3, 2017, BBB placed an order for a Camo Leather Realtree Wallet for a total of $43.30. A confirmation email was promptly received with the statement “Your order will be processed and shipped out within 6-10 business days.”

It wasn’t until December 1, 2017, nearly two months after placing the order, that BBB received an email update stating, “your item has been shipped.” Several days later, BBB received a purple plastic package from All Things Country. However, BBB immediately noticed that the contents inside the package did not feel like a wallet.

After more than two months of waiting, All Things Country sent the wrong item. Instead of the $43 camo leather wallet, BBB received a $20 Bronze and Silver 12 Gauge Shotgun Stretch Bracelet with a tag labeled “Costume Jewelry Made in China”.

BBB attempted to contact the business, once again, to request a full refund and to request a statement regarding BBB’s press release. The phone number listed on the All Things Country website is no longer a working number.

All the while, All Things Country appears to continue operations and taking orders and monies from consumers across North America.

Consumers who have not received products or a refund from All Things Country should consider disputing the charge with their credit card companies.

BBB has tips for safe online shopping here.

UPDATE: Following the release of the BBB's investigation to the public, All Things Country LLC., has informed BBB that it is currently working towards issuing refunds to all of its customers.