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Latest News

BBB of Southern Piedmont and Western NC: 2022 Annual report

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Better Business Bureau of Southern Piedmont and Western North Carolina released its 2022 annual report today, detailing consumer activity related to businesses in the BBB’s 37-county service area. 

This report includes statistics on consumer complaints, customer reviews, and the top five scams. 

Consumer complaints 

In 2022, consumers filed a record 24,000+ complaints against area businesses, showing a 6.5% increase from 2021.

“Over the last year, we’ve worked to make the consumer experience when filing a complaint seamless. We’ve updated our forms and made it easy for consumers to differentiate between whether they’re looking to file a complaint or leave a review,” said BBB of Southern Piedmont and Western North Carolina President Tom Bartholomy.

Despite the large number of complaints filed, the BBB could still resolve 93% of all complaints submitted. 

Customer reviews 

Additionally, in 2022, customers submitted more than 21,000 reviews about businesses, showing an 11% increase from 2021.

“Customer reviews continue to be on the rise,” said Bartholomy. “Potential customers always want to know what third parties say about a business they're considering working with, and the BBB is a great resource for that. We also know how valuable these reviews are and continue to encourage businesses to ask their customers to leave them reviews on BBB.org.”

Top 5 scams of 2022 

  1. Online purchase/counterfeit products
  2. Employment
  3. Phishing/impersonation scams
  4. Tech support
  5. Advance fee loan

Consumers can visit BBB.org to check out a business, file a complaint or leave a review.