November is Thank a Business month (BBB)
Consumer experiences matter to the Better Business Bureau® – and businesses! BBB customer reviews allow customers to post reviews about marketplace experiences with businesses, brands and charities. So, for our inaugural "Thank a Business" month, BBB is asking everyone to take a minute and write a customer review.
Why customer reviews?
Reputation can mean everything, especially for a small business owner trying to attract and retain customers. The best way a business can tell this story is through online customer reviews. We know that many small businesses have a difficult time receiving positive reviews, responding to negative ones, and marketing reviews to help their business grow.
BBB customer reviews – A trusted review source
BBB works to vet each reviewer when a comment is submitted to check for authenticity. And while it's next to impossible to guarantee that every comment is legitimate, here is how BBB tries to ensure accuracy and transparency.
- BBB validates the email address or phone number of reviewers.
- Allows the business to respond to a customer review and share their side of the story before it is published.
- Allows the reviewer to submit comments on the customer review. Comments from third parties are not allowed.
- BBB does not allow anonymous reviews or reviews where the consumer gets compensated.
- Customer reviews are posted to the company's BBB Business Profile.
How it works
1. Go to BBB.org/thanks and click the button to "Submit a Review," go to BBB.org/reviews directly or click the link to leave a review on the company's BBB Business Profile.
2. Write the review; don't forget to add details that are important to any potential customer, and describe your experience without embellishing.
3. After BBB confirms that a marketplace interaction took place between the reviewer and the business, BBB gives the business an opportunity to respond to the review.
Visit BBB.org/Thanks to learn more.