Electronic Ticket (Getty Images)
You’ve been eagerly anticipating a major event, but a last-minute scheduling conflict or life event means you can no longer attend. Whether you decide to sell or gift the tickets, you’ll likely need to transfer them electronically. Different venues and ticket vendors have varying policies, so transferring tickets can be tricky.
When trying to navigate a smooth and secure ticket transfer, consider these tips:
- Understand policies and rules before transferring tickets
Before purchasing tickets, review the vendor’s transfer, refund, and exchange policies. Some vendors offer ticket refunds or easy transfers, while others impose restrictions or fees. Also, check the venue’s transfer rules, as they may require extra steps like presenting identification. Visit the vendor’s and venue’s website or contact customer service for clarity.
- Use secure transfer platforms
Always use the secure methods recommended by the official ticket vendor when transferring tickets. This helps minimize the risk of fraud and ensures the transfer is officially recognized by both the vendor and the venue. Avoid using third-party platforms unless they are verified and trusted. Secure transfer platforms often provide digital tickets that can be easily scanned at the event, ensuring hassle-free entry.
- Be mindful of timing
Many vendors and venues have specific cut-off times for transferring tickets. Complete any transfers well before the event date to avoid missed deadlines and potential fees. Check the vendor’s policy on transfer deadlines and plan accordingly.
- Maintain documentation
Keep detailed records of transfer confirmations and communication with the ticket vendor or venue. This documentation can be invaluable if any issues arise on the day of the event. If needed, screenshots of transfer confirmations, email correspondence, and receipts can all serve as proof of transfer.
- Reach out to customer service
Contact the ticket vendor's customer service if you encounter difficulties or have questions about transferring tickets. They can provide specific guidance and assist with any issues that occur. Prompt communication can often resolve problems quickly and efficiently.
- Avoid scams
Ticket scams are common, especially for high-demand events. Be cautious when transferring tickets through third-party platforms or to individuals you do not know. Verify the legitimacy of both the recipient and the platform to avoid potential scams.
For more information
Read about how to resell event tickets, avoid scams when buying tickets and get, a good deal from a ticket reseller. Also, read more on BBB's entertainment and sports hub.
If you encounter a scam, report it at BBB.org/ScamTracker. Even if you don’t fall victim to the scam, the information can help us protect the public from scammers and their tactics.
BBB Central Indiana contributed this article.