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BBB St. Louis: Two firms’ BBB Accreditation revoked for Accreditation standards violations
![An image of the BBB Seal with the word "revoked" stamped across it.](https://m.bbb.org/prod/corecmsimages/aa168443-b3d2-4993-a5e3-7a7045a4c39d.jpg?tx=w_763)
Better Business Bureau® (BBB®) St. Louis has revoked BBB Accreditation of the following firms for violating BBB’s Accreditation Agreement: 3 Rivers Waterproofing of Saint Louis, MO and Homescape Outdoor Services of Trenton, IL.
BBB’s Executive Committee took these actions on May 21, 2024, upon recommendation of its Standards and Compliance Committee.
BBB contacted 3 Rivers Waterproofing on numerous occasions between September 28, 2023, and May 1, 2024, regarding a consumer complaint that alleges inferior workmanship, failure to make repairs, and failure to contact the consumer. The company has not made a good-faith effort to resolve the complaint. BBB asked 3 Rivers Waterproofing for its resignation as a BBB Accredited Business, but the company did not provide it.
BBB contacted Homescape Outdoor Services numerous times between July 4, 2023, and May 1, 2024, regarding a consumer complaint alleging inferior workmanship and failure to make repairs. The company has not made a good-faith effort to resolve the complaint. BBB asked Homescape Outdoor Services for its resignation as a BBB Accredited Business, but the company did not provide it.
BBB Accredited Businesses are required to respond to customer complaints and BBB inquiries, make a good faith effort to resolve complaints, honor arbitration decisions, and advertise honestly. Failure to do so is considered prejudicial to the best interests of BBB and private enterprise.
“Revocation of BBB Accreditation status is unfortunate. However, BBB takes enforcement of its standards very seriously,” said Michelle L. Corey, BBB St. Louis president and CEO. “Applicants for BBB Accreditation also must meet BBB standards and can be denied BBB Accreditation if they fail to comply.”
BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions. Consumers are urged to go to BBB.org to search for BBB Business Profiles or find contact information for their local BBB.
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