(IABBB)
BBB® Accredited Businesses are invited to attend the BBB’s next Leadership Learning Session, “Handling Difficult Conversations with Confidence,” on Thursday, July 25, 2024 from 12 – 1 p.m. EDT via Zoom.
In this exclusive webinar, Hannah Long, vice president-director of dispute resolution for BBB Serving North Central Texas, will draw upon her expertise and the book “Difficult Conversations” to equip business owners with valuable tools to handle a variety of real-life situations effectively, including BBB complaints.
In this session, Ms. Long will:
- Illuminate why merely focusing on “what happened” falls short in resolving conflicts.
- Emphasize the significance of active listening and authenticity.
- Offer actionable tips for addressing conflicts in various contexts, such as social reviews and BBB complaints, no matter face-to-face or written.
- Demonstrate how effectively managing conflicts directly impacts your bottom line.
- Showcase how embodying BBB Accredited Business values inherently mitigates conflict risks.
- Present real-world business examples to illustrate concepts and facilitate practical application.
Seats are limited! Register as soon as possible so you don’t miss this opportunity to enhance your conflict resolution skills and elevate your business performance.
Not BBB Accredited? You can still register, with approval contingent on obtaining Accreditation before the event.