Refund policy
At the Better Business Bureau Upstate New York, we value transparency and strive to provide our members with clear guidelines regarding our refund policy. Please read the following terms carefully:
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Cancellation notice:
- Accredited Businesses must provide a 30-day written notice to cancel their accreditation. This notice can be submitted via email or postal mail.
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Accreditation term:
- Accreditation is offered on a one-year term basis. Accredited businesses are enrolled in an auto-renewal program, meaning that their accreditation will automatically renew at the end of the term unless a cancellation notice is provided.
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Invoices:
- Accredited businesses in the auto-renewal program will not receive an invoice at the end of their term. However, they can obtain a copy of their invoice by logging into their BBB profile.
- For accredited businesses not enrolled in the auto-renewal program, an invoice will be sent prior to the end of their term for renewal.
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Refunds on dues:
- Past dues are non-refundable. Once a payment has been processed, it cannot be refunded, regardless of the date of cancellation.
We appreciate your understanding and commitment to maintaining high standards in business practices.
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