Winter means snow.
If you are hiring a snow removal service, here are some BBB tips to remember:
Get more than one estimate.
BBB recommends you get at least three estimates before making a decision. Ask for all the costs upfront to avoid any surprises. Keep in mind the lowest price doesn’t always mean the best service. Check with BBB.org for free Business Profiles which can provide company information, complaint history and detail, and customer reviews.
Review the contract.
Never settle for a verbal agreement. Contractors should always provide a written contract. A representative should visit the property and make notes about the services requested and potential obstacles. Get all of the details in writing and always read anything before you sign. Understand cancellation fees and any extra charges that may apply.
Ask about scheduling.
Some contractors do snowplow services as a part-time job, and this may affect their availability to clear a driveway when needed. Always check to see if there is a schedule for snow removal.
Ask about insurance.
Is the company fully insured in case of damage to property? Be sure to get it in writing on your contract and request a statement from your insurer confirming current liability and workers' compensation coverage.
Split the payments.
Find out how the company expects payment. Most contracts take two forms: pay-per-plowing or pay-per-season. If you’re expected to pay all fees upfront – consider it a red flag. Most contractors will split fees into two or three payments – one at the beginning, the middle, and at the end of the season.
Ask for references.
Remember even if a business appears to be reliable, it does not mean that it is. When a company is reluctant to answer questions, won’t supply proper information or is unwilling to offer references – there could be cause for concern.
File a complaint.
If you run into a problem that you cannot resolve on your own, file a complaint with BBB so we can help resolve the issue.
Report a scam.
If you spot a business or offer that sounds like an illegal scheme or fraud, tell us about it through BBB’s Scam Tracker. BBB’s Scam Tracker provides information on trending scams. Read BBB's tips on how to spot a scam.
Check with us.
BBB provides background information, complaint history, and resolution of complaints, and customer reviews in our Business Profiles. Check out snow removal services at BBB.org.
For more information
Learn more about staying safe during winter storms.
How to recover from winter storms.
Read BBB's tips on hiring a snow removal service.