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Find a Location

Encompass Supply Chain Solutions has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Encompass Supply Chain Solutions

      775 Tipton Industrial Dr STE F Lawrenceville, GA 30046-2886

      BBB Accredited Business
    • Encompass Supply Chain Solutions

      4031 Market Center Drive North Las Vegas, NV 89030

    • Encompass Supply Chain Solutions

      30B Post Road Colonie, NY 12205

    Business ProfileforEncompass Supply Chain Solutions

    Major Appliance Parts
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.99/5stars

    Average of 95 Customer Reviews

    Customer Complaints

    68 complaints closed in last 3 years

    31 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/20/2014

    Years in Business: 71

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Encompass Supply Chain Solutions provides replacement parts for electronic, appliance, HVAC, computer and imaging products. 

    Products & Services

    Appliances, Electronics, Audio Video, Personal Care

    Business Details

    This is a multi-location business.

    Find a Location

    Encompass Supply Chain Solutions has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Encompass Supply Chain Solutions

        775 Tipton Industrial Dr STE F Lawrenceville, GA 30046-2886

        BBB Accredited Business
      • Encompass Supply Chain Solutions

        4031 Market Center Drive North Las Vegas, NV 89030

      • Encompass Supply Chain Solutions

        30B Post Road Colonie, NY 12205

      Headquarters
      775 Tipton Industrial Dr STE F, Lawrenceville, GA 30046-2886
      BBB File Opened:
      7/28/2010
      Years in Business:
      71
      Business Started:
      1/1/1953
      Business Started Locally:
      4/13/2004
      Business Incorporated:
      4/13/2004
      Accredited Since:
      6/20/2014
      Type of Entity:
      Corporation
      Alternate Business Name
      • Encompass
      Hours of Operation

      Primary

      M:
      8:00 AM - 6:00 PM
      T:
      8:00 AM - 6:00 PM
      W:
      8:00 AM - 6:00 PM
      Th:
      8:00 AM - 6:00 PM
      F:
      8:00 AM - 6:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Scott Cameron, Senior Vice President
      • Mr. Lanier Bivings, CFO
      • Mr. Joe Hurley, Senior Vice President
      • Mr. Jim Scarff, Vice President of Customer Service
      • Mr. Robert Coolidge, President
      Contact Information

      Customer Contact

      • Mr. Robert Coolidge, President
      Additional Contact Information

      Email Addresses

      Customer Complaints

      68 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/13/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      On Feb. 19, 2024 I ordered a lint filter for my ** dryer from Encompass. When it arrived it was the incorrect part. I contacted the company and they emailed me a label for returning the part stating that a refund would be coming in 3-5 business days. It is now Apr. 12, 2024. I have contacted them three times about no refund and each time I am told within 3-5 days it would be in my account. Still nothing. I told them the last time I contacted them that I would be reporting them to bbb if the money was not in my account within a week. It wasn't there. The order number is 25-89904.
      Read More

      Customer Reviews

      95 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Donna H

      5 stars

      04/18/2024

      I was in tears from frustration trying to find the correct pin for my KA stand mixer. I had already ordered one and it was not the correct pin. T'Keiyah N. was an ****** She worked through a discrepancy in the part number, verified the correct part with a diagram I sent her. I was able to order it directly from her. Then she gave me the address and phone number to where I could pick it up. She was so dedicated, patient and professional! My only complaint would be about the fact that shipping for an $8 part measuring 16mm x .159mm was going to cost $10. It could literally be put in a regular envelope with only a postage stamp . Again, T'Keiyah's customer service was Outstanding! Thank you, T'Keiyah!

      Local BBB

      BBB Atlanta & NE Georgia

      BBB Reports On

      BBB reports on known marketplace practices.

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