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Find a Location

Aaron's has 1550 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAaron's

    Rental Furniture
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.09/5stars

    Average of 196 Customer Reviews

    Customer Complaints

    840 complaints closed in last 3 years

    229 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/26/2012

    Years in Business: 62

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Aaron's offers the sale and lease of electronics, appliances and furniture.

    Products & Services

    Electronics, Furniture, Appliances

    Business Details

    This is a multi-location business.

    Find a Location

    Aaron's has 1550 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      400 Galleria Pkwy SE STE 300, Atlanta, GA 30339-3182
      BBB File Opened:
      8/23/1998
      Years in Business:
      62
      Business Started:
      3/28/1962
      Business Incorporated:
      3/28/1962
      Accredited Since:
      10/26/2012
      Type of Entity:
      Corporation
      Number of Employees:
      500
      Alternate Business Name
      • Aarons Sales and Lease
      • Aaron's Sales & Lease Ownership
      • Aaron's Sales & Lease
      • Aaron's Furniture
      Hours of Operation

      Primary

      M:
      10:00 AM - 8:00 PM
      T:
      10:00 AM - 8:00 PM
      W:
      10:00 AM - 8:00 PM
      Th:
      10:00 AM - 8:00 PM
      F:
      10:00 AM - 8:00 PM
      Sa:
      10:00 AM - 8:00 PM
      Su:
      Closed
      Business Management
      • Mr. Douglas Lindsay, CEO
      • Ms. Rachel George, Chief Administrative Officer
      • Mr. Jason Rediger, Director of Compliance
      Contact Information

      Principal

      • Mr. Jason Rediger, Director of Compliance

      Customer Contact

      • Mr. Jason Rediger, Director of Compliance
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      840 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/12/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      Employee at ************ blew me off and helped another customer *****.
      Read More

      Customer Reviews

      196 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Katherine U

      1 star

      07/23/2024

      This particular store sold me a broken washing machine that I am 100% positive they knew didn't work. It came with no attachments and didn't bother telling me until it wad delivered at my door. The manager promised to deliver a working machine to me himself the following Saturday between 8a-12p. When he didn't arrive I called the store, he answered and put me on hold and never returned. I immediately called back and another store employee answered and stated he was no longer there. A redelivery was a gain rescheduled for Tuesday 7/23/2024 once again by the manager named ******* himself. This time between 11a-5p. I took the day off from work for this I might add. Once again he was a no call no show and I am stuck with a broken machine and put of a days pay. None of the other managers in the store seem to know anything either. Horrible store, communication, and customer service. I am a long time customer of ********************** **** and have never been treated or had issues of this manor until dealing with this store. Very disappointing. The managers all should be ashamed of themselves.

      Local BBB

      BBB Atlanta & NE Georgia

      BBB Reports On

      BBB reports on known marketplace practices.

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