Business ProfileforDetail Building Services, LLC

*************************** contacted Detail Building Services, LLC on June 7, 2023 and spoke to *********************** requesting an estimate for the repair of roof leaks. On June 9, *********************** visited our home to provide the quote. Her Detail Building Service business card states that she is a "home advisor" and an "insurance claim specialist". According to the Georgia Secretary of State's records, ************ is a managing member and ************** is an agent of Detail Building Services, LLC.************ entered our attic and stepped off the flooring causing her leg to break through our dining room ceiling. Shortly after her fall, ************ took photos of the ceiling damage and sent them to a person she called *********. She then spoke to ********* about repairing the damage. The two settled on the repair cost of $450 and ************ asked ****** if the work could be done the next day, Saturday June 10 or Monday, June 12. ****** stated either date was OK. ******* told ********* over the phone to come Saturday, June 10. ****** asked ************ if Detail Building Services was going to pay for the cost of repair. ************ said, "Yes."After ************ left our home, ****** called ***********************, sent her photos of the damage, and texted her that ************ had arranged with ********* to repair the damage the next day. ************** stated that this type of incident had never happened to them before and she needed time to deal with it.On Tuesday, June 13, ************** responded to ****** by text that the cost of repair would be $550 and her company would only pay $250. ****** subsequently texted ************** on June 14 and ************ on June 15, stating to both that they needed to accept full responsibility for the repair or we would pursue actions to remedy the situation. In the text to ************************** stated the actions would be a BBB complaint and social media reviews. We are pursuing a satisfactory conclusion to this matter through the BBB. We have yet to submit negative social reviews.