Business ProfileforMaison Insurance Company

9/7 employee states rent assist covered. I have loss of use. 9/11 employee states rent assist covered.9/14 no call back as offered.9/30 the only time desk adjuster has spoke to me: states rent and storage unit covered. 10/13left message.10/22 message. 10/25 spoke to supervisor:NO loss of use covered. Requested denial letter. Emailed request for denial letter also. 10/26 emailed request for denial letter. 10/28 left message for desk adjustor with request. 10/29 left message for supervisor with request. My Insurance agent left message with desk adjustor. I had informed all that my 60 day appeal deadline for FEMA is 10/29 and that I need this letter ASAP. I am in need of housing assistance from FEMA. Up until 10/25 I have told rent would be cover, send receipts. On 9/30 I sent pictures of all the damage that I saw including the roof leak into attic that adjustor did not see. I did not get a scope of loss until 10/25. Field adjustor came out on 9/2. This report is missing all the damage that I emailed. I was told take more pics, send contractor estimate and they may send another adjustor. My complaint is the lack of concern and not doing the work in a respectful timely matter. Everything I have read is that a loss estimate should be received within 30 days of field adjuster report. Now because of the lack of concern and miss information given, I will not be able to get housing assistance from fema. I have missed deadline because of Maison Insurance. They do not care