Business ProfileforDR Power Equipment

I wish I could give zero stars. We have the DR ******* 26 Field and Brush Mower. When we first received our machine, it was a safety hazard. You would switch it to the off position and it would not turn off until you choked it out. So it had to be fixed almost immediately. And we lost the machine for weeks. Following that, it breaks about every 2 to 3 weeks if not sooner at the recoil mechanism. Weve had it replaced and the same part continues to break. When you call customer service, it takes at least 20 minutes to get someone on the phone who will be wishy-washy about whether they can send you parts or if that would void your warranty. They claim theyre going to call you back and never do. They dont answer emails. They do not care about you as a customer. I am a veteran farmer who needs tools to work, especially when *** paid thousands of dollars for them. The best they can do, when you finally get someone on the phone who knows how to use a computer, is they will tell you a place that YOU can call to get it fixed. So you can anticipate leaving your equipment with a repair shop for 3 to 4 weeks before they ever look at it or order parts. Then anorther few weeks to fix it. DR ********************** makes poorly designed machines and when those machines break, their customer service and dedication to customers is abysmal. Save your money. Go with another company.