BBB Member Accredited Business FAQs

How can I update the information on my Business Profile?

The best way to update your information with BBB is to Login to your BBB Account. Click on My Account and then click on Update Your Business Information. Update that information that needs updating and BBB will verify the information and update your Business Profile within 2 business days.

Read What is a BBB Business Profile?

How do I add the Accredited Business Online Seal to my website?

Login to your BBB Account.  After logging in click My Marketing Products and BBB Seals then BBB Seal for Your Website.

How long will it take for me to receive my BBB Accredited Business Identification Marketing Products?

BBB processes product orders daily. Products are usually mailed within 5 business days of receipt of request.

How much do your BBB Accredited Business Identification Marketing Products cost?

Your BBB Accreditation includes complimentary (at no additional charge) Identification Products, although large quantities may be limited.  BBB offers all Accredited Businesses identification marketing products for use in their marketing and advertising for FREE. Login to your BBB Account and then click on My Marketing Products and Seal and then click on the BBB Store and order your FREE products.

What are My BBB Member Accreditation Benefits

Learn more.

What is the Accredited Business Online Seal?

Accredited Businesses can install the BBB Accredited Business Online Seal on their website. The seal will link to their BBB Business Profile.

Can I pay my invoice online?

Of course!  Login to your BBB Account and click on My Billing. You can pay, update, view and print a receipt online.

How can I update my credit card on file with BBB?

Log in to your BBB Account and click on My Billing the click the link to Update Payment Information.

Can I file a complaint about one of my customers?

Unfortunately BBB’s complaint handling scope is to handle consumer to business complaints.

How do I respond to a BBB complaint?

Login to https://www.bbb.org/boston/login Once logged in click on Manage Complaints and then click on Complaint Management System. Next you will be able to see your open complaint, and have an opportunity to respond. BBB asks that you address the complaint issues in their entirety in your response. BBB recommends you respond the complaint within 5 days.

I received a complaint from BBB what do I do now?

BBB receives complaints from customers who may have had an unfavorable experience with your business. BBB asks that you review the complaint and respond to BBB addressing the complaint issues in their entirety. Accredited Businesses must respond to complaints within 30 days and provide BBB with a detailed response. BBB recommends you respond to the complaint within 5 days.

What's the difference between a complaint and a review?

In order for a customer to file a complaint, they must be seeking a resolution from the business. BBB staff will work with the business and customer to resolve the issue(s) and BBB reports the outcome of that process. The complaint and the outcome may impact the rating for the business. A customer review is simply subjective, feedback from a customer which may be negative, neutral or positive.

Why does BBB post the details of complaints on Business Profiles?

It provides meaning to the complaints being filed and lets users see both the business and the customers’s side to the complaint. It is a policy of BBB to post the details of any complaint filed with this office.

How do I contact the Customer Care Team

Meet your Customer Care Team

I was notified about a Customer Review that was submitted. What now?

A customer review is simply subjective, verified feedback from a customer which may be negative, neutral or positive. You have the opportunity to respond to any customer review submitted about your business. Simply log in to your BBB Account and click My Complaints and Customer Reviews, then manage BBB Customer Reviews. The customer review is generally published to a Business Profile within 4 business days of submission. Learn more about customer reviews.

My business received notification of a Customer Review but the customer isn't one of ours, what can we do?

If you believe the customer is not a customer of your business you can Login to your BBB Account and click on My Complaints and Customer Reviews, then Manage my BBB Customer Reviews. There is a link you can click on which takes you to a form where you can submit some details as to why you do not believe the customer is a customer of your business. From there BBB will review the details and contact the customer if necessary.

What tools do you have for my business to maximize customer reviews.

The BBB Customer Review Web App, customer review postcards, customer review button, customer thank you system, mobile app, rss feed for your website, modal pop-up for your checkout page. Learn more.

How do I Approve Receipt of BBB Emails?

How to Approve Receipt of BBB Emails

I received an email that appears to be from BBB, but I do not think it really is?

The BBB name and logo are being fraudulently used by criminals in an on-going email phishing scam. The email looks like a complaint notice from BBB, but it contains links to malware that can infect your computer, steal passwords and open you up to identity theft. Here are eight simple things to do if you get a BBB phishing email. Read more.

I have a problem with my BBB Rating. What do I do?

Contact your BBB Customer Care Representative so that we can review the issue and work with you.

What is BBB Letter Grade Ratings?

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB's requests for that information from the business. BBB assigns letter grades from A+ (highest) to F (lowest). In some cases, BBB will not grade the business (indicated by an NR, or "No Rating”) for reasons that include insufficient information about a business or ongoing review/update of the business' file. BBB Accreditation has nothing to do with ratings. More information about our ratings.

How do I login to my BBB account?

Go to bbb.org/boston/login and enter in your email address and password. If you are unsure of your login credentials we can help. Complete the appropriate form from one of the links on the Business Login page and we will assist you in accessing your account.