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Complaint Details
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Initial Complaint
28/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 2017 **** ***** at this auction on July/23 and the only disclosed info was that the rear seat was missing, when i picked up the vehicle that same day and drove home, when i got in the vehicle and put it in drive there was a short delay to get it in drive.....then on the drive home the transmission was slipping and flaring up in all gears but 3rd gear was the worst, when doing 50-60 km/hr the engine was revving at 3000 RPM's and when it finally shifted into 4th gear it was an extrerme jolt and was slipping severely......once I got home i immediately called the Auction and left a message for the ******* ***** ******* *** ******* to call me.....by Monday at 9:30 he still had'nt called me so I called him......he said he would look into it.........he called back a short time later and said sorry......nothing we can do for you......I told him that the rans issue was not declared or disclosed at time of auction and that was shady on thier part and they need to fix this......he said he would call me back........a short time later he texted me a long text saying they would not help and the consignor which is "The City of Edmonton" and they said nothing was wrong with it.........when I called *** back to talk about it he would not take my calls.....several of my calls were ignored.........when i texted him and told him its in his companies best interest to call me as i have 100% proof that the trans was in need of replacing as i know people that work for the City and it was verified it needed replacing and the fluid was burnt and If I dont get a call back within 60 minutes i would take action on my own.....he texted finally but still declined helping out........so here is the start of resolving this problem
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.