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Complaint Details
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Initial Complaint
10/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Oct 17/22 We took our 1993 Pace Arrow 33' Motorhome in to get an estimate/quote on a reseal of the roof as being first time owners notice the sides of the roof on the awning side of the unit were cracking and starting to curl. The technician went up on the roof and poked around for about 20 minutes, came down, we went into the reception area and he and the receptionist proceeded to compile a quote with 2 options. The first option recommended a new roof to the tune of $8600 and the second option was to reseal roof cut away bubbling parts reseal with eternabond supplied by me, the customer, $3600. We chose the reseal as the new roof was out of our reach at this time. We made an appointment for the work to be done the following Monday and would have to leave the unit there for 2 days. When picking up the unit, were told the bubbling hadn't been cut out too extensive - we were not notified they weren't going to perform the service as quoted AND no guarantee against damage or water intrusion because they use material I supplied and admittedly was a good product by them. They did not apply the eternabond as described they butted it up to the existing material and put a bead of something over top of the join. Did not go over the existing. I crawled up a ladder after getting the unit home and was appauled at the condition of the roof as it the side of the awning looked the same as it did when we dropped it to them. No evidence of leakage on the interior of the unit. AND still recommending a complete roof after this. There was not a big gap below the big bubble above the awning when we took it for an estimate.Initial Complaint
05/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dropped off my trailer PM of 20220803 for frame repair; damage incurred in collision. At drop off, technician confirmed by observation that trailer brakes were seizing when truck brakes were activated. I agreed that this problem should also be addressed. I chose this shop based on the claim that they specialize in vintage fibre glass trailers of which there are several manufacturers/models. Their invoice identifies my unit as a Boler; it is not a Boler, it is a Surf Sider; a totally different product. Therefore their claim of product expertise is compromised from the outset. I was invoiced for the amount of $1671.69 which I paid and took possession of my trailer on 20220810. Backtracking for a moment, upon arrival at the shop I explained the frame issue. I escorted a technician to curb side to examine the problem. The process took all of two minutes, the cracked frame was confirmed and agreed that it needed to be welded. For his trouble I was charged for an hour of his time at $189. (their invoice indicates that such effort is charged in minimum 15 minute increments. Here they have taken gouging to a new level. The first indication of the misery to come was a call suggesting that something additional was needed to be done (Installation of a ground wire I believe) I don't think I truly understood at the time so I agreed that they could proceed. Advised of completion I returned to retrieve my trailer. Discussion ensued regarding the installation of a new ground wire. My contention is that I had reestablished a ground wire several years ago which has functioned flawlessly. I objected to the unnecessary work and cost which was rebutted with nonsensical explanation. As I was leaving I noticed that the left side signal and brake lights were no longer functioning; I asked the technician to confirm this, which he did. I am about to exceed space limitations on your (BBB) form and must continue this story on another page.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.