Customer ReviewsforLynx Air

This is regarding the above reservation number. My flight was delated for more than 4 hr where i was suppose to get compensated for 125 dollars each person. However after writing multiple times and submitting different requests only 125 dollar have been credited in the name of **********************Please refund the money for the following people also *************************, ********************* and *******************. Many requests have already been submitted kindly look into the issue and resolve it asap.#****** Travel date was ** ** **** **** 

Horrible ! Rude staff ! Zero customer support. I am sitting at airport because the staff yelled at me at the gate . The manager named ******** , screamed at me for asking her staff if I could pay for carry on . After taking 84$ , she said she could deny me access on the plane and I walked away from her harassment not taking my flight .6 more staff were involved as well . This flight will cost more than air Canada , you will loose money and be disrespected .

Not only that the fly was delayed on my way to ******* but also delayed back from ******* to ***** . Additional to this upon leaving they had to return back because something wasnt working correctly. At ******* airport they scanned the wrong tag and lost my luggages . Today makes 9 days of my luggages missing . I write them and they reply back saying I know how important this is for you as were currently working . They lost ** ***** more than $2500 *** dollars worth of my and my family personal items. I sent them all the items I had in my luggages and they havent responded back. At this point I dont know what to do. I need my personal items and my luggages . Or if nothing I need the money to by my and my family items . Customer support & luggage team is now ignoring my requests for an update & explanation.

Lynx Stinx. My wife and I had a flight from ********* to ******** with a stop in *******. There was no problem getting to *******. Once there, **** decided that they needed our perfectly good plane for passengers going to ********. So they kicked off all passengers, including my handicapped wife and had us herded into the waiting area while they tried to figure out how they were going to get us home.After changing our gate, they found out that they had no crew to fly the plane. After about 6 updates in schedules, they finally got us on the plane 4 hours later. During that time they only offered us a voucher for a cup of coffee.Instead of landing in ******** at about 6pm we arrived after 10pm. We had plan our 4 hour drive home initially, so we could be home before midnight, but by the time we got our luggage and car, we could not imagine getting home before 5am. We are seniors and find it hard to drive at those hours, so we stayed in ********. You would think that **** would have reimbursed us for our hotel for the night and pay the required fee by the *** for being 4 hours late and bumping us, but 6 month later and I haven't seen a penny. I highly suggest people to avoid this airline at all costs. It's a shame to even call it an airline. I wish there could be a class action lawsuit with all the violations and all the skirting of the laws. Also violations of the handicap access laws.

Absolutely Horrible (why can't we give <1 star). My luggage has been lost for over 4 months with no update on return or reimbursement - just excuses, apologies & empty promises. They even sent me the wrong bag - which I promptly returned, and still hove not been given my correct luggage. Customer support & luggage team is now ignoring my requests for an update & explanation.

The ******* airport Lynx staff is one of the worst airline staff I have ever experienced in my life. Everyy single person has to go through their personal item measurements and scaling procedure at the gate. While noone was expecting that the only single item which is free on this airline will also be challenged in such a rude and stressful manner. The lady at the gate kept saying, “If your bag doesnt fit the scale and you dont do something about it, YOU ARE GOING TO MISS YOUR FLIGHT AS WE WILL NOT WAIT”. And let me mention, THE ACTUAL AIRPLANE CABIN SPACE OR UNDER THE SEAT SPACE IS FARR MORE THAN THEIR STUPID BAG SCALE/MEASUREMENT thing. For the SAME airline, noone said anything about my bag in Toronto but the same staff at Halifax were soooo fussy about even a strap of my bag being outside of their stupid, impractical bag measurement scale. WORST AIRLINE STAFF - LYNX HALIFAX

Bait and Switch. This airline trafficks in deceit and ************. When you buy the ticket, the web-site tells you that “You can bring 1 personal item onboard for free, which must be stored under the seat in front of you.” I traveled with a backpack that has fit under many airplane seats, and in fact fit easily under the seat when I did get on the plane. But as I was waiting to board, a man whose role was Enforcer called me out of line and asked me to fit my bag into a tiny box with an opening about 40cm by 15cm. When it didn't go in easily, he said "you will have to pay." I replied "I'll get it in there" and kept stuffing. We went back and forth like this for a long time, and meanwhile a line of other unfortunates who had to fit their bags in the tiny box was piling up behind me. Finally, the man started helping me: "Do you have any food?" he asked. Apparently, food didn't have to fit under the seat in front of you (why didn't he mention that before?). By removing two water bottles and a Costco-sized carton of chocolate caramels, I fit the pack in that tiny box. He allowed my wife to remove her coat from her bag. I don't know how much they charge, but if I had purchased a carryon item ahead of time, it would have been $92 CAD, and the web-site said it would cost more at the gate. I hope Mr. Enforcer is paid well; he must earn his employer thousands every day. The people are nice, but the airline policy is to lure you to the gate where they tell you that if you want to fly, you actually must pay double the up-front cost. If you fly this airline, make sure you can pack your bag into an opening 15cmx40cm. Either that, or enjoy making a scene until Mr. Enforcer feels sorry for you and gives you some tips. But I don't want to fly an airline whose business policy is based on lies and ************.

I have given a one star as I had to, otherwise it would be a zero!This was our first flight with Lynx, and we flew as a family of 4. Our experience flying out was better than our return flight but was by no means good. We got dinged at the gate with inflated above cabin baggage (to the tune of $300 both ways, $600 total) and had to laugh at the extreme "low buget" travel when served two half glasses of water on the flights. The only saving ***** for the flights were the flight crews, who were personable and pleasant. Our return flight was an absolute shitshow! 5 hour delay with the flight (with no email sent about the chamge of flight!)and over an hour delay with three gate changes, one after standing outside of locked gate for an hour plus! Not once did a Lynx agent come to talk to anyone! When arrived, our baggage carosel was changed at least 4 times and took forever, again zero communication from Lynx staff or any presence! We were supposed to have been home by 10pm that evening, we arrived home at 2:30am!I filed a claim for a refund and was initially told that we had sufficient warning of our flight change. I fought this and was told that we were approved for refund and would have a refund instruction email within 14 days. It is now December 31st, I have sent at least 10 emails and continue to get the run around, no refund in sight! DO NOT FLY LYNX, avoid this airline at all costs!! The only saving ***** was the on flight staff, do not get me started on how horrible some of the ground staff were at check in! A discount airline ended up costing us far more ($700 more with inflated baggage costs and an unexpected $100 "dinner" at the airport). I am beggining to thonk that discount means s***** customer care and nothing more! Save the headaches and go with a reputable airline!

Our luggage was lost and when asking the gate agent she simply responded looks like it didnt make it. Thats your response? Not only is there medication we werent allowed in our carry on but given its Christmas, it had all of our gifts for our family.. not one single person from Lynx seems to care or be able to tell us where the luggage is or even if theyve been able to locate it!?Been on hold for a supervisor for 2 hours, told by the gate agent to call the customer service number, call customer service, get told to speak on the website chat, get given a customer portal who dont respond. Told by the customer service number they have no way to get in touch with their baggage department? This entire company is asinine and unprofessional. Absolutely would never recommend..

They are notoriously under staffed yet they charge premium for baggage. I have to push my 83 year old mom with a wheelchair to the gate coz Lynx have no one to do it. Never again.