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Find a Location

WestJet Airlines has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • WestJet Airlines

      22 Aerial Pl NE Calgary, AB T2E 3J1

    • WestJet Airlines

      PO Box 24212 Vancover International Airport Richmond, BC V7B 1Y3

    • WestJet Airlines

      5055 NE 11 St Calgary, AB T2E 8N3

    • WestJet

      10 - 5533 Airport Way Kelowna, BC V1V 1S1

    • WestJet Airlines

      160-100 Princess Street Thunder Bay, ON P7E 6S2

    Business ProfileforWestJet Airlines

    Airlines
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.19/5stars

    Average of 240 Customer Reviews

    Customer Complaints

    613 complaints closed in last 3 years

    139 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    WestJet Airlines has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • WestJet Airlines

        22 Aerial Pl NE Calgary, AB T2E 3J1

      • WestJet Airlines

        PO Box 24212 Vancover International Airport Richmond, BC V7B 1Y3

      • WestJet Airlines

        5055 NE 11 St Calgary, AB T2E 8N3

      • WestJet

        10 - 5533 Airport Way Kelowna, BC V1V 1S1

      • WestJet Airlines

        160-100 Princess Street Thunder Bay, ON P7E 6S2

      Headquarters
      22 Aerial Pl NE, Calgary, AB T2E 3J1
      BBB File Opened:
      29/2/1996
      Years in Business:
      28
      Business Started:
      29/2/1996
      Type of Entity:
      Corporation
      Alternate Business Name
      • WestJet Encore
      Business Management
      • Richard Bartrem, Vice President of Marketing
      • Customer Care, Customer Relations Manager
      Contact Information

      Principal

      • Richard Bartrem, Vice President of Marketing
      • Customer Care, Customer Relations Manager

      Customer Contact

      • Customer Care, Customer Relations Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      613 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      29/07/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      My day could be going much better, thank you, except due to the Fact that I had to fly back on Saturday, July ****, 2024, from ***********, ********** to *******, ******* ****** due to a family emergency involving my ** year old mother just passed away during my flight at **** a.m. (e.d.t.).This Very Expensive One (1) Way Ticket cost me $****** Total!Typically, when You Are Flying For A Bereavement Purpose, You Get A **% Discount Off Of Your Ticket As Long As You Can Prove It and I Received Absolutely Nothing From WestJet Airlines For My Mother,******************************** Bereavement In Which She Will Be Buried Today On Monday, July ****, 2024!In Addition: My flight overall was Very Uncomfortable due to the reason that when You Pressed The Button For The Seat To Move Back, Nothing Happened!I Slept Very Little on that flight!Lastly, the Inflight Snack **************** Was Also A Disaster!The Flight Attendant told ME that the reason of Why we Never Received Any Snack **************** was because of the Turbulence, but they had Plenty Of Time To Serve Us Something In Between The Turbulence!In Addition: The Flight Attendant also told ME that theydid Serve Us Later, but claimed that I Fell Asleep!How Could I Sleep On That Plane when it was So Difficult As Explained Above?In Addition: It did NotAppear that Anybody In My Row Ever Got Served Anything During The Duration Of The Entire Flightsince I was sitting at the Aisle Seat and Would Have Noticed And/Or Felt Something!Sadly, I receivedNO Snacks Or Drinks During My Whole Flight and it was Not until we were Departing that I went up to the Flight Attendant To Ask For Something To Drink Since I Was Totally Dehydrated During My Flight, Let Alone Crying For Most Of The Night And Not Being Able To Sleep Due To The Very Uncomfortable Seats That Would Not Even Go Back One (1) Single Inch!Enclosed, in the attachments, please find copies of my Airplane Ticket for your reference and further review. Thank you.
      Read More

      Customer Reviews

      240 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Levi P

      1 star

      12/07/2024

      For 2/3 times that I have flown with WestJet they cancelled my flight, rebooked it for the next day, and had so many lay overs on the rescheduled flight it would go into the next day, no compensation with anything not even a courtesy meal let alone a hotel room, this company seriously needs to treat their customers right especially when they're in the wrong! I will gladly take a 20 hour lay over with Air Canada then have a direct flight with these morons, on-top of that the planes themselves are junk, seats hard as rock, no entertainment, don't waste your money. Even if you do get through to customer support they won't help you

      Local BBB

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