Business ProfileforWestjet Vacations

I had booked a flight with Westjet airline from to *********** ******** to ******* ****** on *** March, 2024 which was scheduled to depart at ****pm However, upon arrival at the airport well in advance ( *pm), I was told by the supervisor at Westjet **************** (***********************) to pay for my carry-on bag which was weighing ***kg, I declined, stating it was my carry-on bag and I don't have to pay for it because it's weighing 9.6kg, and the agent became so furious and told his colleagues to close the register and told them not to assist me further. There was no sign of any representative who could address my concerns or provide guidance. This lack of presence and support from their staff caused me significant inconvenience and anxiety.I waited patiently for some time, assuming that the agents might be dealing with an unexpected situation. Unfortunately, no alternative arrangements were made, and my repeated attempts to locate someone from westjet staff proved fruitless. As a result, I was unable to complete the check-in process within the designated time frame and was ultimately denied boarding the flight.Apart from the fact that I missed my flight entirely, I incurred additional expenses for rebooking a new flight, which disrupted my travel plans and caused unnecessary stress. This experience not only tarnished my perception of the airline but also caused financial loss and inconvenience.In light of the inconvenience, stress, and financial burden caused by this incident, I have written several letters for this to be resolved but Westjet does not want to take responsibility and I kindly request the following:1. Compensation for the additional expenses incurred due to rescheduling my flight, which amounts to $****** 2. A sincere apology for the inconvenience and distress caused during my travel experience & trust that you will rectify this matter as Westjet has not done anything to resolve this.I look forward to hearing from you soon as possible.