ComplaintsforHarmony Heating & Air Conditioning

• Initial Complaint

  29/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  April ** 2024 the kitchen wood we were in the process of buying a house we did a home inspection and found out that the exhaust vent supply and installed three new combination smoke/Co alarms replaced both faulty electrical receptacles in the basement and new hot and cold water supply line shut off valves needed to be made since the cost will be covered by the seller of the house so we asked harmony heating *** to give us an estimate and gave them to do the work we have agreed to pay $******* including GST if all this works are done and delivered as we have discussed . The work done was only the kitchen vent it was not based on the agreement but to make a high profit they cut the wall of the house in every unnecessary place in a way that did not preserve the houses beauty.accordingly when we asked the company to fix it because we were not happy with the work done they said wouldnt do it if we didnt pay more extra we have attached this as proof that we have repeatedly tried to solve the problem by e mail and phone we have been requesting them to repair the wall of the house they have improperly cut and repair the kitchen vent you have installed because it is not working properly.it is inappropriate to send a bill for the work they have not done. they only job done in my house is exhaust vent installation once they correct the issues, we are willing to pay for it.we are not satisfied with the first work that has been done by harmony heating ***, so we will not be happy to give others the rest of the work for harmony heating ***.

  

  Business response

  24/06/2024

  Please provide email address so I can properly explain the situation. I did spend ** minutes typing it out only to find out I exceeded the **** character limit

  

  Business response

  24/06/2024

  I met with the realtor and the male homeowner. I clearly communicated that due to the home being finished and drywalled, that the vent would need to be installed outside of the drywall. I recommended they build a bulkhead (drywall encasement) over the new vent to cover it once it's installed. I clearly communicated where the new vent would be installed and where the new bulkhead would would need to be built in order to cover it. They asked me if I can cover it, but I explained to them that we don't do this type of work, but I can subcontract another company to come and do it for them at an additional charge. They refused. At no point in time was there any miscommunication with regard to me installing the new vent behind the drywall. I explained the exact path that the new vent would be installed and they agreed/acknowledged it. The male homeowner was home throughout the entire installation process and he didn't once communicate that he didn't want the new vent installed where we installed it or attempt to stop the job. He watched my installers carry out the complete installation and didn't say anything to them. We installed it in a way that would be the least expensive for them to cover it once it was installed. In fact, the homeowner recommended we install it surface mounted along the entire length of the home, but I recommended another option that would be much less expensive to cover and less intrusive to the general visual appealment. 

  With regard to the hole that we cut that was larger than required: It is clear that there are pipes behind that hole and the pipe couldn't enter there. There would be no possible way for us to see that until we cut the hole. Once we cut the hole, we noticed the pipes in the way and had to pivot our direction slightly, which left a hole that was unneeded. I explained to the homeowner that this wasn't a big deal though because once they build the bulkhead over the new exhaust vent, the hole would be covered and wouldn't be visible.We didn't have time to complete some of the work that day and we scheduled a return visit with the homeowner to come and finish it, but once they told me that they weren't paying for the work, I obviously didn't return to finish the remainder of the work. I think the male homeowner was happy with the exhaust vent work, but once his wife came to the house to see it and was obviously not happy with it, he decided to lie about what was originally discussed to appease his wife. I've never met his wife as she was not on site during the site visit, so nothing had been discussed with her (only him and the realtor). So once he realized he perhaps gave me approval to do something that he maybe shouldn't have without discussing it with his wife, he's now trying to place blame on Harmony when in fact it was clearly communicated with him that there was only one way to install the new vent, which is exactly as I pointed out on site during the original visit and exactly as we installed it. Installing it any other way would have required cutting multiple holes in his living room ceiling, which is textured and couldn't be properly patched.Up to this point, we have:- Removed their old broken range hood- Supplied and installed a new microwave- Supplied and installed a new circuit breaker in the electrical panel and new electrical circuit to the microwave- Subcontracted and paid for a concrete coring company to come core a hole through the concrete foundation for the new exhaust vent ($***+gst)- Replaced two broken electrical receptacles in the basement- Supplied and installed new exhaust vent from microwave to outsideTo which they've paid a total of $*

  Customer response

  28/06/2024

   
  Complaint: ********
  
  I am rejecting this response because: The response from Harmony is completely false  The realtor and my husband clearly communicated to ******* we did not want the venting for our hood fan to be outside the wall our real estate agent even showed the video other people who have had venting installed inside the kitchen wall .The verbal work agreement was made while we were in the process of buying house and when we agreed on the general cost estimate and how it would be done our real estate agent was among us . but what was done was not what we agreed on.

  first of all he was not the individual my husband meet the first day who came to do the work my husband  was inside the home on the second floor when they installed the kitchen vent. my husband saw there work after they left. He did not follow up because he believed that they were professionals. after he saw the vent installation he immediately called to  ************; complained about the kitchen vent installation 

  when my husband send me the picture the work they are done for our kitchen I called ******* to tell him i am not happy the work they done. He started to swear and was yelling that he will come take everything out also he said he will sending to collection agency to collect payment please see attached text message from *******.

    they did the work in there way and asked us to pay for making undue profit.it is inappropriate for them to ask us to pay an additional fee of $****** when we ask them to cover the wall that they have torn in an inappropriate place and to cover the stretched line. we did a home inspection again by a professional to prove harmony heating and air condition damage our property un professional vent installation and the work yet done even they are not change the smoke alarm they ask for payment 

  finally if they can complete the rest of the adjustment work we are ready to make the payment i never said to them  i did not pay... 
  Sincerely,
  
  ***********************

  

  Business response

  02/07/2024

  There is no point in going back and forth as It's clear that they're being dishonest. ***** has nothing to do with this. She was never on site and didn't hear any of the discussions between *****, the realtor and I. I've uploaded a revised invoice that now includes only the work we've completed and all the items that were included in the original quote/invoice that haven' been completed have now been removed. I've also provided the customer with a $*** discount. I received a quote for $*** from a ********* to build a bulkhead over the pipe. So they can use the $*** discount I've provided them to cover the pipe. This is all I'm willing to do. If the customer declines this offer, the collection agency will continue with their collection efforts and it will affect their credit. If they accept the offer, I'll notify the collection agency that we've received payment. Keep in mind that I will need to pay the collection agency **% of the monies I receive, so this is certainly not in my best interest. 

  Customer response

  03/07/2024

   
  Better Business Bureau:
  Thank you for yours support
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  

  Business response

  04/07/2024

  I sent a revised invoice in my last correspondence with a substantial discount. The customer has now said they are satisfied and the matter is now resolved, yet I haven't received any payment from the customer. Please advise if the customer will be paying the revised invoice. Thank you.

  Customer response

  11/07/2024

  Good morning ? 

  I already made a payment but i didn't received from the harmony heating and air conditioning recipien am wating for recipient 

  Customer response

  11/07/2024

  I attached the payment thanks 

• Initial Complaint

  22/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Harmony had installed a furnace for us on 2018 which came with a 1-year labour warranty and 10-year parts warranty. In March of 2022 the furnace stopped working. Harmony sent out a technician who spent a short period of time and called and told us that a switch needed to be replaced and that it needed to be ordered but that it was still under the 10-year parts warranty but that we would have to pay for the labour.When the final invoice came it was paid on March 25 2022 (See *********** "Email March 22 2022" and "*****-2"). However, two and a half months later, Harmony sends us another invoice claiming that technician who had diagnosed the problem with the furnace had spent two and a half hours there and that we owed them almost double what we had already paid! (See *********** "Email June 8 2022" and "*****"). This did not seem right to us both in terms of the late billing and the amount of hours spent. Harmony said that we had signed a work order verifying the time spent but has so far failed to produce it and show us this signed work order. We discussed these issues with Harmony and told them we felt the invoice was incorrect and some of the work seemed fabricated. For example, we were never told of or shown the "temporary iniversal air switch" they claimed was installed and only heard about it when the dated invoice was presented in June by which time it supposedly had been replace with the new switch. Also the installation itself which came with the checking a testing charged for **** hours of labour, but the dated invoice is charging double that time! We would like Harmony to withdraw this invoice.

  

  Business response

  23/08/2022

  Harmony Heating & Air Conditioning *** is sorry to hear this customer is unsatisfied. We contacted the customer by phone and given the customer a credit to the second invoice for one hour labour and the truck charge. 

  Customer response

  25/08/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩