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            • NDAX

              1820 250 2 St SW Calgary, AB T2P 2T4

            Business ProfileNDAX

            Cryptocurrency Exchange

            Contact Information

            1820 250 2 St SW

            Calgary, AB T2P 2T4

            Visit Website
            (833) 727-6329

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1820 250 2 St SW, Calgary, AB T2P 2T4
            BBB File Opened:
            25/10/2019
            Years in Business:
            6
            Business Started:
            20/12/2017
            Business Incorporated:
            20/12/2017
            Type of Entity:
            Corporation
            Business Management
            • Bilal Hammoud, CEO/Owner
            Contact Information

            Principal

            • Bilal Hammoud, CEO/Owner

            Customer Contact

            • Bilal Hammoud, CEO/Owner
            Read More Business Details and See Alerts

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/02/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Ndax is withholding funds that are mine. I transfered them money from my personal bank account. Then I tried to transfer those funds to a different crypto platform that I have an account with. ********************** refused to let me do that and are now holding my funds and will not release them to me.
            Read 12 More Complaints

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ed W

            14/06/2024

            Even though they have a facelift recently, my experience is still horrible. I have opened the account with them for 6 months and I still have restricted access, I done all my KYC and write many emails to them and all I get is an answer from this guy, ************** telling to read the T&C and that also did not tell me why my account is restricted. Plus the fees are very high and not what they advertised saying "low fee". I have tried many others platform, they have lower fee than NDAX and they charge $1.50 for interact e-tranfers. They also make it so complicated to transfers your cryptos to another wallets. It is not user friendly at all and they take a lot of fees too. They can control the Send button on their side to restrict you from withdrawing your cryptos to other wallets. Also their coins selection is very limited. It's not even worth the time to do business with them and I also felt *** and **** by them. You don't want your cryptos to end up like FTX. Stay away from Ndax.
            Read 5 More Customer Reviews

            Local BBB

            BBB Serving Southern Alberta and East Kootenay

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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