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Complaint Details
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Initial Complaint
12/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On Oct ** 2021 I was informed I was part of the ****** Class Action Settlement administered by MNP. I submitted a claim the same day and received a confirmation.On Jul * 2022 I followed up and asked for an update. I received a response from ******************************* saying "The payment schedule is being finalized and we anticipate payments will be going out in the next couple of weeks."On Sep ** 2022 I followed up again and asked for an update. I received an auto response and nothing else.On Dec ** 2022 I followed up again and asked for an update. I received no response.On Feb ** 2024 I followed up again and asked for an update.On Feb ** 2024 I provided details confirming my eligibility and that I received a confirmation the claim was submitted.On Feb ** 2024 I received an email from ******* saying "This class action was over in 2021." I asked for clarification on what happened to my claim.On Feb ** 2024 I received this response from *******. "Unfortunately, we are only the claims administrator. If you didnt receive a check then you didnt qualify to participate in the class action." I asked for further clarification.On Mar ** 2024 I followed up again.I would like to understand why I was excluded from this class action.Thanks,*****Business response
12/03/2024
Good afternoon.
Thank you for your message.
The ****** class action parameters outlined what was required, and even if the participant filed a claim, if the dollar value was not at the level required in the court approved settlement, the class member would not receive a distribution.
MNP Ltd. completed its engagement and returned unclaimed funds back to class counsel for remittance to the cy-pres beneficiary outlined in the court approved settlement.Customer response
13/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
06/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I engaged MNP for accounting services, specifically with ******. While the quality of the accounting work was satisfactory, I have encountered concerns regarding the cost structure. The charges incurred from ****** and her team are significantly higher, approximately five times, compared to other service providers in the industry.Regrettably, I was unable to assess the anticipated costs upfront, as MNP assured me of a fair pricing model without providing a specific figure or an estimated range at the commencement of the engagement. Subsequently, MNP has asserted that the work has been completed, leaving me with limited grounds for disputing the charges.This lack of transparency and the subsequent billing disparity have contributed to a less than favorable and, in my opinion, unprofessional experience. I would appreciate a clarification on the cost breakdown and a more transparent communication process for future engagements.I initiated direct communication with the concerned party in an attempt to collaboratively address the issue at hand. Unfortunately, they have declined to engage in resolving the matter. Consequently, I am now seeking the assistance of the Better Business Bureau (BBB) to facilitate a resolution and ensure a fair and equitable outcome.Business response
06/02/2024
Hi *****,
Thank you for your feedback. However, we are MNP LTD, Licensed Insolvency Trustees. We believe you intended to leave this feedback for our accounting practice. Please visit *************************************** to leave feedback for the appropriate team - we hope you find resolution to your concern.
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Contact Information
2000 330 5 Ave SW
Calgary, AB T2P 0L4
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
7 total complaints in the last 3 years.
6 complaints closed in the last 12 months.