Business ProfileforHalan Flooring Inc

I am writing this complaint to express our ongoing concerns regarding the flooring installation performed by Halan Flooring Inc. in our home during the period of November to December 2022. Specifically, we are deeply troubled by the presence of several significant issues, including hollow areas, broken boards by the interconnect system resulting from the leveling process, scratching and peeling in various stair noses.After several attempts to find a long term solution with the company, Halan Flooring is refusing to take responsibility, because they claim the warranty expired at the end of September. However,in advance of signing a quote with Halan Flooring and the commencement of the Work, we were explicitly informed in writing that the Work would be backed by a one-year warranty, in addition to any warranties provided by the material manufacturer. As at todays date we observed the following deficiencies: 1. broken planks in an area that was previously replaced in 2 different occasions. After each repair, new boards have broken at the edge of the repaired area, causing the area that needs repairs to expand.2. broken planks in areas previously fixed with spray foam;3. uneven flooring in multiple locations;4. hollow areas;5. peeling on the edges of stair noses;6. stair steps cracking and moving;7. gaps between the stair noses and the risers;8. gaps, glue stains and scratches from the Work and certain repairs; 9. white spots in every area previously repaired with spray foam; and 10. uneven floor heat registers that protrude It is important to note that, during previous repairs necessitating plank replacements, our own leftover material was utilized, rather than new materials provided by Halan Flooring.We are contacting you to obtain a comprehensive plan outlining how Halan Flooring intends to rectify all Deficiencies and a long-term solution that doesnt break as previous repairs did or to request a refund from the company.