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          Find a Location

          Petro Canada (Head Office) has 74 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePetro Canada (Head Office)

            Gas Distributors
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            PO Box 2844 150 6 Ave SW

            Calgary, AB T2P 3Y7

            Visit Website
            (800) 668-0220

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            81 complaints closed in last 3 years

            37 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 48

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Petro Canada (Head Office) has 74 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              PO Box 2844 150 6 Ave SW, Calgary, AB T2P 3Y7
              BBB File Opened:
              20/4/2007
              Years in Business:
              48
              Business Started:
              1/1/1976
              Business Started Locally:
              1/1/1976
              Business Incorporated:
              1/1/1976
              Type of Entity:
              Corporation
              Business Management
              • Jenny Strathopoulos, Communications Analyst
              Contact Information

              Principal

              • Jenny Strathopoulos, Communications Analyst
              Additional Contact Information

              Fax Numbers

              • (403) 296-3030
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              81 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/07/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I purchased a pre-paid Petro Canada card for $*** as a gift for my father in law. When he went to use it a few days later he was told that the card was already used (it was not). I called to complain and was told that I could either get petro points or receive an e-card for the same amount. I told the representative that I wanted another prepaid card issued so I can re-gift it to my father in law. I was told that a manager would need to call me back in * to * business days to discuss my issue. I am still waiting for a call back. This issue has happened to me on three separate occasions, and I firmly believe this is an "insider scam job". Someone who has access to all prepaid card numbers and their associated pin numbers and using the cards BEFORE the individuals who purchased the cards. This must be brought to Petro Canada's attention and the public at large immediately. I work hard for my money and spend it wisely. I should not have to wait for reimbursement particularly when I have my receipt (which I have attached) and proven that the purchase was made honestly. I would appreciate a return call or email to address this issue as soon as possible.
              Read More
              Read 80 More Complaints

              Customer Reviews

              7 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dora K

              16/06/2024

              I have been going round and round by emails with customer service in regards to negative balance. Every email received back by a different customer service always apologizing but with no resolution. Cant tell me why or how to fix. Basically all my points Im earning are paying back a 90 thousand negative balance. Said that redemptions ******** the account but how does that even happen? *** asked multiple times for a call back from senior manager but didnt get. When I call in they tell me I will receive a call back in 2-3 days but I only get emails. This isnt helping and Im extremely upset. I wont be using Petro-Canada anymore unless this is fixed.
              Read 6 More Customer Reviews

              Local BBB

              BBB Serving Southern Alberta and East Kootenay

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