219 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Leonidha B
5 stars06/10/2023
Good customer service fast answer after inquiry. Will use again in future.Review from Ken K
5 stars29/09/2023
Easy ordering, great customer service and fast delivery! Test kit easy to use.
Rapid Test & Trace Canada Response
05/10/2023
So happy we were able to provide quality customer service, fast delivery and the convenience of testing at home. Thank you for taking the time to leave us a 5 star review.Review from Melissa S
5 stars24/09/2023
Awesome customer service and ordering online was so quick & easy!Rapid Test & Trace Canada Response
05/10/2023
Thank you for your kind words, we truly appreciate it. We are always here to help.Review from Naomi G
5 stars21/09/2023
Had a mix up with package tracking orders. reached out and it was resolved within minutesRapid Test & Trace Canada Response
05/10/2023
I'm glad we were able to sort out your order delivery and thank you for your feedback. I trust you received the package in good order.Review from Tina J
5 stars13/08/2023
Highly *************** order was duplicated due to a technical glitch and, after reporting it, the issue was resolved within minutes. I received confirmation that Id be refunded in full. The customer service representative, *******, was great!Rapid Test & Trace Canada Response
14/08/2023
Thank you for your 5 star review. We are happy we were able to rectify the duplicate order quickly. We are always here to help.Review from Nerisa G
5 stars16/06/2023
This company, the staff were very understandable and easy to talk to. Willing to help us and accomodate us with our needed time. Im glad I selected this site to do my covid test before flight. Thanks to all of you. God bless.Rapid Test & Trace Canada Response
17/06/2023
We are glad we were able to accommodate your appointment and appreciate your you taking the time to leave us a 5 star review. Wishing you safe travels.Review from Lauren O
5 stars24/05/2023
Chat service was quick, easy understandable answers, and the individual I chatted with was so nice and patientRapid Test & Trace Canada Response
26/05/2023
We are so glad we could be of service. Thank you for your feedback.Review from Daneza R
5 stars28/04/2023
I scheduled my first appointment on April 27th...flight was cancelled so my rapid test will be outdated and won't be accepted at my destination. Long story short, it was a stressful night and day. Chatted with ***************************** who had been an ****** I had to re-book another appointment and I accidentally booked it at a wrong date. She was so helpful and accommodating, booked me in at a last minute and was so patient and understanding with my situation. It's nice to know that there are at least people out there who would go above and beyond to help. Thank you *******!Rapid Test & Trace Canada Response
01/05/2023
Thank you for sharing your 5 star experience with Rapid ****************************** We are glad we were able to relieve some of the stress and accommodate your testing needs. ******* is an amazing part of our team and your kind words are very much appreciated. Have a safe trip.Review from Curt C
5 stars16/03/2023
I placed an order for a pre travel covid test before the booking an appointment. When I saw there were no available appointment's for the time frame I needed, I immediately contacted Rapid test. I spoke to ********, customer service, and she was able to cancel my order. I can't thank her enough.Rapid Test & Trace Canada Response
21/03/2023
It's unfortunate we were unable to accommodate your appointment, but we are glad we could still deliver exceptional customer service. Our team appreciates you taking the time to leave us a 5 star review.Review from Fernando L
5 stars16/03/2023
Very helpful staff took the extra time to work through issues. Staff was very friendly and helpful.Rapid Test & Trace Canada Response
21/03/2023
Thank you for your 5 star review, we truly appreciate it. We are glad we were able to resolve the issue for you, we are always here to help.
Customer Review Rating
Average of 219 Customer Reviews
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