ComplaintsforGYMVMT

• Initial Complaint

  04/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I emailed GYMVMT on April 29th to let them know I needed to cancel my membership. I accepted I would need to pay an early cancelation fee.They continued to withdraw money from my account until the account was empty.I emailed and said I had cancelled on April 29th. They said I had to go in to cancel. I explained I can't. I moved away and have severe rheumatoid arthritis which prevents me from getting around. I also cannot drive.They said I could call and they would email me the form but that I would have to pay $188.85 which is insane since they continued to charge me after I had cancelled. They will not help me in anyway.I don't want to give them anymore money.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I signed up for a 7 day free trial in GYMVMT at Macleod. They made me sign up for a membership before I could start my trial and took my bank account information. Before the 7 day free trial terminated, I called and asked to cancel any membership that was going to be charged under my name since I didnt want to sign up for it, they told me I needed to go to the gym, so I went. When I was there, I told them exactly the same thing, that I wanted to cancel everything and for then to take my bank information out of their system, but they told me they had nobody under my name in the system, I tried to give them my ID but the receptionist said they didnt need it. After looking everything up I was told I wasnt in the system because it was a free trial, I was still confused since I did give my bank information anyways, but they told me I wasnt anymore since it was only a free trial and if i had been charged, to just take it up with the bank. I left, and a month later, 3 charges from them had been made in my account, a total of $160 and I spoke to the assistant manager but they told me the most they could do is refund me all that but still charge me a cancellation fee, even though when I tried to cancel without a cancellation fee or before the free trial ended, they lied to me and told me I wasnt in their system. I said that I could take it up with my bank since this was an unauthorized charge anyways, but they told me I would end up in collections

• Initial Complaint

  30/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Dear *** / *****,I would like to file a formal complaintagainstGYMVT. I got admission in ******* 12 Feb 2024. During my admission with GYMVT, one of theiragents named ***** told me that your biweekly fee will be $65. I will sign a monthly contract. As well, during my joining on Feb 12, 2024 he told me to go for trainers which included $65 bi-weekly and ***** told me to sign some long documents. He technicallywas ******* that time as far as I remember and I signed those documents. I continued my GYM however when I told them that I want to discontinue in Mid April. Then, the main cruelface of GYMVT came out, and ***** told me that you have to pay $520 with two bi-weekly fees. I am okay with thetwo bi-weekly fees . However, I could not accept $520 Fee for the trainer fees. I alreadytalked withtheir management; however, nobody is listening to me. They told me that I have to pay $520 first and they will go for cancellation. Otherwise, they will charge biweekly regularly.I earnestly request to the Better business Bureau. Please take some necessary action about thismatter.Thanks *******************************

• Initial Complaint

  16/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  November 2021 I signed up for a biweekly membership at $***** and annual sign up of $59. I was given the run around due to not having my second dose of the ***** vaccination. The manager at the Glenora ******** GYMVMT location (has since closed down) was very rude, condescending, unprofessional and didn't offer any means of support other than to ridicule and say no, nor was I offered a early out fee as spoken about by others, the manager simply said no, with no solution or help. I no longer felt welcome, safe or wanted to come back to any of the companies establishments. I was refused, denied, ******** when trying to properly cancel the membership with this gym. I had/have no intention of returning to GYMVMT after this incident, and all of the issues occured before I had the chance to workout at the gym! Yet I'm charged $1000 in collections, meaning GYMVMT 2 years later is messing with my financial goals and adding more unwanted stress once again! I had the stressful and ******** situation to change credit cards, dispute charges and still deal with harassing emails and phone calls from GYMVMT demanding payment? For what? The employees and company's unprofessional service or not holding up to there end of resolving issues? $1000 for what?! The breakdown doesn't make sense, at 26 bi-weekly payments in a year x ***** membership fee =$544.70 plus $59.00 annual fee = $603.70! Was interest being charged for a collection which I had no contact/clue about other than the pleasant threats given to me over the phone by your employees in December of 2021! I am only aware of this collection charge due to inquiring about my own credit score, to my disbelief I found GYMVMT charging me a collection of $1000! The following is the charges I inquired before changing credit card, including the ones disputed:November 15 2021: $***** November 29 2021: $***** (disputed)December 10 2021: $***** (disputed) February 4 2022: $0.01 February 18 2022: $***** (disputed)

• Initial Complaint

  13/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  The main reason for this complaint is solely due to the fact that they make it impossible to cancel the membership if you no longer live in the area, I am unable to come in and provide a signature to cancel the gym membership and because of that I am still going to be forced to pay for a membership that I can not use. I cant go in and even if I did I know they are going to continue to try and convince me to keep my membership

  Customer response

  13/12/2023

  Yes I called to try and cancel my membership and was told to send an email to ******************************** saying that I was no longer near the location and could no longer justify the membership, only to be called and told that I need to come in and cancel my membership despite the fact I told them I am 2 hours away

• Initial Complaint

  13/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Hello. I am writing to express my recent experience with GYMVMT on Gateway and the manner in which my membership was misrepresented to me.On October 1st I had a conversation with an employee named *********************. During our conversation, I inquired about the payment frequency for the gym membership, to which I was explicitly told that it was a monthly payment. I reiterated my question, asking if it was a monthly payment, to which **************** clearly agreed, confirming that it was indeed a monthly payment. Based on this information, I proceeded to sign up for the membership, to my surprise she never printed anything and had me sign sign sign on a signature pad blindly. Then I paid a start-up fee of $51.45. She reassured me she would email me a copy of the contract, to which she did not email to me, and later I found out she used an incorrect email address from 4 years ago. Regrettably, I had not yet visited the gym due to personal commitments with my dog getting spayed that week, It was only when discussing my membership with friends who were interested in joining that I realized that I had been misled. It became evident that GYMVMT's billing cycle was not, as promised, on a monthly basis, rather on a bi-weekly schedule.I immediately reached out to the general manager, Chanceline, in an attempt to address the issue. Unfortunately, she has chosen to ignore my emails after rejecting the refund of the start up fees and when I asked to speak with someone other than her to help resolve the issue. I feel that I have been a victim of a scam. I kindly request a full refund of the $51.45 in start-up fees that I paid.I understand that misunderstandings can occur, but I trust that GYMVMT will take this matter seriously and rectify the situation promptly.

• Initial Complaint

  26/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I signed up for a gym membership online. I did not go into the gym to activate my membership. They called me and said my account was past due and I asked to cancel she said I couldnt unless I paid a fee. She then said oh never mind! You didnt sign the agreement so you dont have one forget about it I will cancel all of this for you now. Fast forward last week I get a text from someone named ***** saying they are sending me to collections and then they did. * ** ** ***** *** ********* *** ***** **** ** ****** **** ****** *** ** ***** ***** ****** **** *** **** ****** **** *** **** *** *** ****** *** **** *** ** ****** ** ***** ** ** ******** ******* ** ***** **** ** ************* ***** ***** *** ******

• Initial Complaint

  19/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I noticed on May long weekend when reviewing my bank account that the last payment GYMVMT took was on April ****, so I contacted the *********** location to find out what was happening. The girl who answered didn't understand why the payments weren't coming out, I confirmed the information was still correct and has not changed, I asked to speak with a manager and did not receive a call back. Today (June ****) I receive a call from a third party collection because the gym had chose to forward my "terminated account" to a collection agency with no notice. I have received ONE phone call from GYMVMT regarding this and that was what was confirmed with the manager at the ****** ******* location. GYMVMT had not attempted a single phone call from mid March (when they say this started and when they chose to begin the "internal collection" process), they only sent emails that went into my spam account so I did not see them. The manager could see today on site that I was opening the emails when I found them today, so the payment department should have seen I was not getting the emails and to call me instead. This is a massive **** they are running to gauge people out of excessive amounts of money or else they send them to collections when they don't give in to the game. It is absolutely disgusting to me that they consider unread emails "attempts" and did not once do their job other than put me into collections or pay them a large sum. This whole situation is pure extortion for money and this is not okay. I would like a resolution as soon as possible. I had no issue paying the amounts that were "missed" due to their error of not taking any funds from my account, but I am not being extorted into paying $*** because they chose not to do their job when I brought the error to their attention. I want the collection removed from my credit immediately and I do NOT want the contract with the gym reinstated as I want NOTHING to do with this company after this.

• Initial Complaint

  06/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company without authorization from me took an additional $36.75 out of my account, on top of my pre paid service fees.I did not purchase anything, I did not damage anything. They took money from me that they were not authorized to take.

• Initial Complaint

  27/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  In August I had to relocate for work, so I had to cancel my gym membership. I unfortunately contracted covid-19 during the week I was supposed to move to a new province. I reached out to the gym 18 times via phone call and never once was able to speak to a manager. I left multiple voicemails asking for a scanned copy of the cancellation form as I was unable (for health and safety reasons - which I am appalled to learn a gym was not taking seriously) to come into the gym to sign the forms. No one responded to me. I then moved and was then clearly unable to come in to the gym to sign forms and was continuing to be charged. I got a text message from ******* about my overdue balance which I responded to on September 27th asking AGAIN for my membership to be cancelled. I even said I was willing to pay the 30 days notice and the cancellation fee AGAIN but I did not receive a response. I spoke with ******* again today, and he clearly stated "yes that was me and I should have responded." When I asked him why I was being punished when he clearly stated he didn't do his job he was rude, demeaning, and incredibly unhelpful. My account is now with collections and saying I owe $1300. I did my due diligence and actively tried to cancel my membership, however this company is all ****** and tried to keep my money by ignoring me. AGAIN I am willing to pay the 30 days notice and the cancellation fee that I would have had to pay should anyone at this company bothered to respond to me. If someone would respond to me ASAP to get this sorted out I would greatly appreciate it.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩