ComplaintsforClearView Services

• Initial Complaint

  16/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I got a **** charge for $****** Jan **, ****. I checked all my receipts from last year when I paid them $*** to fix a hot water tank and another quote (no money exchanged), no other receipts. When I called them, they said it was an auto renewel of an agreement I said yes to but they never sent me a receipt until after I called them today. Im frustrated that I dont recall this conversation where I agreed to any annual membership. Im frustrated that I was never given a receipt to show I had agreed to this, with terms showing me I need to cancel, that it was auto renewal and not able to be refunded. No where in the receipt they sent me today says its not refundable and the wording is unclear, saying auto renewable and also saying I can cancel after a year. Had i been given this receipt on the day I received the other receipt I paid them, I would have known to cancel. They have charged me for a service where they provided me nothing and refuse to refund the charge they sneaked in this past week.

  Customer response

  16/01/2024

  They have called back and offered a full refund so I will accept and this matter can be closed. Still very unhappy with them, but resolved. 

• Initial Complaint

  30/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a house with two furnaces. In October 2021, I was having my furnaces looked at and the technician recommended I contact the installing furnace company as he thought the parts for the one furnace would likely be under warranty. I had not worked with Clearview for several years as they have high prices. I contacted them. They sent out a tech. They confirmed the parts were under warranty. I would have to pay the full amount of $******** up front but could expect most of it back once the warranty was processed. I called them regularly for an update on the warranty and they repeatedly said it was with the manufacturer and I would hear soon. In January 2022, I started emailing them my concerns. I was repeatedly told I would hear back, but I did not. I started following up regularly over the last month, including asking for the missing paperwork for the work back in October (their system was down when I had the work done), as well as information on the warranty submission. I have never received this. I also asked to speak with a boss, but was told that is not how it works there, meaning I was always dealing with a nice customer service rep who actually never helped me. On May 10, after a lot of persistence, I received a cheque for $******. I contacted them to say it was significantly less than expected and asked for backup documentation. I also tracked down a phone number through the cheque and called it hoping to speak with someone with authority. I left a message for someone named ****, who accidentally called me back one day and then told me he doesnt deal with these issues, its all customer service. I believe that he is actually the owner. Since May 10, I have deposited the cheque in case its the only money I ever receive from them. I told them I was looking into how to make a formal complaint. They told me they were working to make this right (I have heard this before) and were contacting the manufacturer again. The issue remains outstanding.

  

  Business response

  05/07/2022

  Please accept my sincere apologies for the delay in responding to Ms. ******** complaint to you.  I did see the claim and it was at the top of my list at one point, but yes, it did escape my attention. I appreciate you allowing me to now respond to Ms.******** claim.

  ****************** had 2 furnaces installed by us - one in 2014 and one in 2015.   The furnaces had a 10 year parts warranty and 5 year labor warranty. When we attended Ms. ******* home in late 2021, we diagnosed an issue with her furnace and she was told that we would claim warranty for the parts on the job.

  Our regular procedure on warranty calls is to charge clients the upfront price that the cost of the repair would be and return any warranty money back to the client that we receive.  We have sent ***************** a cheque for $****** for the cost of the warranty parts.  While it was not the amount that **************** was hoping for, that is how the process works.

  While we have not been paid additional amounts from the supplier, in an effort to close this issue and satisfy ****************, and as a gesture of good faith, we can reimburse her an additional cortesty amount of $***. We apologize for it getting to this point and her having to endure such a long process. We hope that this will satisfy her claim.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩