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Complaint Details
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Initial Complaint
18/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We purchased a house with Baywest in *********. We signed specs of the exterior and what is included.They installed black windows on front but installed white windows on the back. so i complained to them because on the exterior specs that we signes it should be a black and they emailed me and confirmed they will change it to black .Now on our 2nd walk-trough the Sales manager **** informed us they will not change it as per head office so we cannot do anything on it. We also signed that our side door entry has a decorative side bracket and he said they will not do it as well without any explanation why?This builder can do whatever they want and we do not have a choice on it.We are just asking for them to deliver whatever we signed for.Business response
19/05/2022
First and foremost, we contacted the customer right away when we became aware of this misunderstanding. And had thought we had come to a resolution.
The standard windows in the specifications are in fact white, however, the customer purchased an upgraded front elevation that includes black windows. Further to this, the customer selected a corner lot that requires additional detailing and so the black windows were extended to the side elevation. The rear of the home did not require additional detailing, so the standard white windows were installed. Because the customers were not happy with the look of the windows, we agreed, at the customers request, to paint the rear trim black. This was the resolution agreed to by all.
Regarding the decorative brackets on the side, the customer is referencing an option that was shown on our showhome and is not standard or included with their home. The customer signed a colour selection form referencing all the exterior material that *** be installed on a house - not specific to any one home as the designs all vary. On this particular home, this detailing was not part of the elevation and was never drawn on the plan. The customer was also never charged for this upgrade.
Customer response
19/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************* *****
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Contact Information
320, 110 Quarry Park Blvd SE
Calgary, AB T2C 3G3
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.