ComplaintsforVisions Electronics Ltd.( HO)
Home Electronics
Additional Complaint Information
Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.
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Complaint Details
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Initial Complaint
17/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a TV online and it came damaged when delivered.On the website they ask me to create a ticket. I submitted on the same day and ticket number is ****** but since then i emailed them asking for a followup and they never replied.I also tried to call but i was on hold for ** min and at the end there was no available agent. I want my money back for the product that came damagedBusiness response
20/07/2024
The business responded to this complaint but asked that its response was not published.Initial Complaint
25/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Air Fryer did not work, BLEW MY POWER OFF. Took one day to fix it, lost food in freezer/fridge. NO LIGHTS until Res *** fixed it next day. Very distressed. Was tiny, not for *** people. Photos lied. Shows family meals on box. My Complaint - refused a refund - had to be within 30 days, but no store helped how to return. No compassion unable to walk/pain and was in Hospital. Told me get replacement from maker, but it was TINY and none of the photos of supposed cooked food on the box were true. Feeds *** but my one burger was too big and only half cooked, then blew my breaker. Too small so a replacement is useless.Online purchase Dec ** 2023. No stores answered phones to tell me how to return until Feb. Returns on website impossible to find. DID NOT WORK and my trial meat was garbage. Lost money. Months time wasted calling. Left voicemail at stores no response. February **, 2024 email demand refund ignored.Dec *, 2024 Order #: ********* ********** * ***** *** ******Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I submitted a warranty rebate at the beginning of March 2024 and was told that I submitted to early and that it can't be processed till the **** .The email stated that I don't have to resubmit anything and that it will processed on the **** automatically. I received the rebate on the **** of March as promised but the expiry of the rebate was dated for Feb 2024. So now that the rebate is already expired the store won't apply it to any purchase and told me to contact customer service to correct the issue. I have sent multiple emails about this issue with NO response so then I tried the 1 *** customer service contact * separate times with no solution either . All * calls I made were exactly the same . You are put on hold for the next representative but at the **min and ** second **** the system says that they are to busy and hangs up on you . If you don't respond to emails then answer your phone . I have better things to do then wait on hold for over ** min with out a solution. It's very easy for you to take the extended warranty money when a purchase is made but you find it hard to issue a rebate as per your policy if the extended warranty wasn't used. It will be very easy in the future to decline all extended warranties offered from your stores and I hope others do the sameBusiness response
08/04/2024
The business responded to this complaint but asked that its response was not published
Customer response
09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
28/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have purchased a tv through visions *******. At the time I was sold an extended warranty and was told if I dont use the warranty within the * years to come back to the store and I will be provided with a credit for the amount I paid. Today I received a email advising that I got the credit but in order to use the credit I would need to spend double the amount of what the credit is. Not once was I told this when purchasing and it also does not have this anywhere on the policy online.Business response
01/04/2024
The business responded to this complaint but asked that its response was not publishedInitial Complaint
07/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a new pc from visions electronics on Dec **** 2023 on Jan **** 2024 I took it back because it stopped working on Feb **** they called me and told me I'd get a new pc or my money back on Monday Feb **** I call them Monday they tell me it will be the Feb **** Thursday so I call them Thursday Feb **** now they say we are ordering you a new one so I call today March *** and ask when's it going to be here I don't seem to get any sort of answer and am worried I'm getting ******* at this point maybe you guys could look into it I attached my service recipeCustomer response
08/03/2024
They never called me but I seen they had one in stock and I did receive it so I'm all good now thanks for the helpBusiness response
27/03/2024
The business responded to this complaint but asked that its response was not publishedInitial Complaint
05/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a ** online from Visions on February **, 2024 (Order # *********, ******* *** ** ***** ************ *** ** ******** for $****** ($*** plus $***** GST). It was delivered in the afternoon on February **, 2024. I did not have the time to take it out of the packaging and assemble it until March *, 2024, as I work ** hour shifts and March * was my first day off since the delivery. When I finally got it all set up and in position, I turned it on only to see that the screen was broken and clearly damaged at the top right hand side area. This damage is not noticeable until the ** was turned on. So, I took it down, put it back into the box and emailed Visions along with photos of the damage to the ** and visible damage to the bottom of the box as well. Because it was the weekend, I did not get a reply until Monday March *, 2024 (Ticket number ******) Unfortunately, "*****" informed me in the reply that "your request is outside of our listed window for damage claims. Per our Shipping and Delivery page and your shipment confirmation email, damages must be reported to us within ** hours to qualify for a damage claim, as we are required to submit any claims to the shipping carrier within this time". So even though Visions promises a ** day money back guarantee and * year warranty, they are refusing to budge in this case ,Business response
05/03/2024
The business responded to this complaint but asked that its response was not published.Customer response
08/03/2024
Complaint: ********
I am rejecting this response because: This ridiculous policy provides a very short and unreasonable window for the customer to ensure the product is not damaged after delivery. ** hours is not long enough, it should be at least ** hours. As well, this policy should be more boldly in the ad, not hidden away in small print. ****** way for the company not to have to deal with broken electronics. Very very unethical and not caring about the consumer at all. We will never ever purchase from Visions again and will let as many people know about this as possible. There is really nothing else to say.
Sincerely,
*********************Initial Complaint
21/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We purchased an ** inch ** from visions and when we got it home and unboxed and set it up, there were black lines running through the entire screen so we contacted visions and they agreed to us bringing it back and exchanging it for the same model. They told us they would not have another one in stock for at least a week so we kept the ** here And used it until they called and said the new one was in stock. The morning we returned the ** we boxed it all up in its original packaging and took the ** to visions, and when the vision staff unboxed the **, there was a small crack in the corner of the screen and that crack was not there when we boxed it up but because the manager was not in the store at the time, the staff said they couldnt do anything without manager approval. When we did talk to the manager, he told us to give him a week, but it wouldnt be a problem and he would make sure we got the new **. He would be able to exchange the ** for us, and he would even pay our gas For driving from our community to Lethbridge to have to go through the hassle of returning the ** and coming back again a second time. We talked to the owner today which is a week later and he told us he didnt think there was much he was going to be able to do for us. We spent over $**** on the ** and we have not been offered a full refund or an exchange or any other sort of resolution to the problem. The manager only spoke to us today because we happen to get him on the phone but prior to today we tried phoning him numerous times only to be told he was too busy to talk to us or he wasnt in store. We do not know how the crack got in the screen, because when we were packaging it up, it was fine, but regardless the screen already had black horizontal lines, running through it, so it already was defective.Initial Complaint
25/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On December **, 2023, I purchased * **s. They were delivered on December **, 2023 but one of them was damaged. According to their policies you much report a damaged item within ** hours of receiving it. I reported the issue with a couple of hours of receiving it. I did not receive a response from them until December **, where they requested I send images of all 6 sides of the box, serial number on the *** serial number on the box, all internal packaging, the ** turned on, damages to the **. I sent all of these pictures to them on December **. I did not hear back from them again until January **, where they asked me if I would like "a replacement or refund for the damaged unit." I requested a replacement. I have not heard back from them since January **, despite *** follow *** for an update. I do not want a refund I want a replacement and I want the damaged product picked up.Business response
01/02/2024
The business responded to this complaint but asked that its response was not publishedInitial Complaint
24/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Vision Electronics i contacted for a refund about a letter they sent me for a shipping charge of *** that i cancelled and they were to sent me a email on the matter but didn't till i contacted them and when they said they would refund me the said my credit card was flagged or fraudulent just because i wanted a refund backBusiness response
01/02/2024
The business responded to this complaint but asked that its response was not publishedCustomer response
01/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
12/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I order a TV December ** 2023 it never came and they wont give me a refundBusiness response
19/01/2024
The business responded to this complaint but asked that its response was not published.
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Customer Complaints Summary
115 total complaints in the last 3 years.
37 complaints closed in the last 12 months.