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Complaint Details
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Initial Complaint
04/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On August 3rd 2022 I had RnR come to complete a spring clean. The service included draining, inspecting, cleaning refilling and water balancing.Upon arrival the tech told me that the water comes out of our tap balanced and that he did not have the chemicals on him to balance the water. He then asked to borrow and extension cord because "it was a Tuesday after a long weekend so he forgot his". He drained the tub and filled it. When he was done no proof of balancing was provided and there was sand at the bottom of my hot tub. After speaking with the front desk girl they decided to send another tech out to inspect the work. By this point I had already done all the balancing myself and removed the debris.After being offered a 10% discount of my service I asked to speak with the manager as only a portion of the services had been complete. The manager wouldn't take accountablity for an untrained worker preforming unsatisfactory service and then when I asked her for a better resolution she raised her voice and stated "what do you want lady" we agreed that we were not going to come to a resolution and they decided to charge me the full price removing the credit initially offered.Business response
15/08/2022
*** ******** *****
we did the service
water was balanced
borrowed an extension chord
customer complainedSent out head technician to inspect no issues found - normally $150 waived
customer mad we did
calls to complain again
offered apology and discount
wants to speak to manager
speaks to manager - apologizes offers reasonable discount eventhough no issues found
client is inconsolable over an extension chord and not seeing balanced water
apology again
more complaining
more apologizing
asks what customer wants
wants me to repeat after her
manager hangs up rescinds discount and places customer on do not service list due to behavior
customer owes $208
will be sent to collections if not paid.
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Contact Information
8 5700 Barlow Trail SE
Calgary, AB T2C 1Z9
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.