Customer ReviewsforShaw Communications Inc.

My services with Shaw has been disconnected since September. and I made a full payment in my surprise I got collection agent calling me demanding payment. I done owe any money and they refused to send report

I've been a Shaw customer for decades. Thia all starts when I called Shaw/****** a 5 weeks ahead of a move. They told me to call a week before possession to book. I did but the first available date was 2 days after possession. They could have told me 10 days? This is the first let down. No biggie. So I book the move with Shaw. An early 8-10 window that would only need 1.5 hrs off work to accomplish. I can start late, it's worth it to setup our new home. The tech, Chris, messages me at 802am that he is booked in another town all morning and only afternoon works. Well not for me. I ask him why he couldn't tell me this before the appointment time and he said he only gets his schedule the day of. Really? 2nd let down. I call the call center. I ask where the tech is booked in another town, they say he isn't, he's booked with me. Nice, we'll that didn't happen. So this rep says there are afternoon slots and I tell him to call me back in an hr so I can try and make something work. My wife cancels an important appointment so she can be available 12-2. 'm at work now, my job is busy. 2.5 hrs later when I had a moment, realized he never called back, I called. Now no tech can come til 1-3. Another letdown. Benny says he will put a request that the tech come for 1. 1, 115, 130, no tech. Another miss. I call back. By the way, each call takes 25-60 minutes on a work day. Literally telling clients to excuse my rudeness. More misses! So on this callback they now tell me they spoke with that tech and he said he couldn't come this afternoon! Why would they not call to tell me on hearing this? I hang up, upset to say the least. I call back to cancel. I tell the rep I want a manager I want out of my contract penalty free. This expectation they met. So after 4.5 hrs on the phone with them, lost wages, missed appointments, all I got was no internet service. What an absolute horrible experience. Uncaring, lying, no follow through on multiple commitments. I'd be fired.

Shaw Cable service is unstable, unsatisfactory, unreliable, unethical, and overly priced. Since being bought out or transferred to Rogers, the service has gotten no better but they increased prices by about 20%. The cable service no longer offers a local recording function. Instead it is now spyware where every "remote" button press is sent to their server to be processed there and almost always takes them seconds to respond, usually about 5 seconds but sometimes as much as 20 seconds. This makes it almost impossible to use Fast Forward or Rewind functions, which negates or severely degrades almost all actual remote recording functionality. When I had Shaw Cable installed the installer treated me with contempt because I was disabled, and when he left with the cable box packaging ******* ** ** **** ******* ****** *********** ** *** **** ***** * ****** ***** ** **** ***** *** ** *** **** ******* ** **** ** *** ****** **** ************ I take that attitude as a sign that Shaw Cable is a very sick company.

I had an account with Shaw back in 2019. I closed the account and returned the equipment. Last bill was January 2019 and it was paid the next day on auto-pay. Fast forward to this year I get a notice that I am being sent to collections. There was no further communication from Shaw for a bill whatsoever after my final paid bill in 2019. I called Shaw to have them look into it and they don’t have the ability to look into the record they simply tell me to reach out to the collections agency. The collections agency has no further answers than I owe money and to pay it to avoid my credit taking a hit. I forward my mail and do not delete bill emails. I have not once had an NSF or maxed out credit card or missed payment so with no documentation to support an amount owing this is a terrible business practice

**** provides a unsatisfactory product with equally unsatisfactory support services. Definitely not worth the aggravation. I can't watch half an hour of TV without it freezing or skipping. My internet service is no better, and hasn't been addressed despite several phone calls and chats with agents.

Try to avoid this business at all costs ******* ** *** **** *** * ***** They offered me two year cable, internet and home phone deal for $130. When bill came it was over $200, I repeatedly call them asking to make an adjustments but month after month nothing was done. Instead, they cancelled my service including our home phone access to emergency 911 number. Stay away from this business.

Horrific company to deal with. I had to cancel and they did not like it, they took an extra month from my bank account then credited it back but only against a new bill for contract violation. I asked for copies of this contract and they never showed up. They call every ever couple of days asking for their money when its them that owe me money. On top of that i went with novus for $30 less a month and speeds 20x faster. This is Canada , this should not be allowed. On top they say they can charge 46% compounded interest on any debt they chose to make up. We are getting destroyed by these companies, look at how the economy is doing, now you see why they have these huge fancy buildings and multi million dollar salaries. They make up bills and charge 46% interest on them.

I have to put and star but in the comments I give shaw cable cero stars and is and horrible service and horrible people to deal with every single time I recommend everyone to no try to get shaw cable because they even charge for talking to them for any a little problem Me and my other brothers and parents and friend they been having problems too and they never fix anything so they start canceling the service The but thing is that people still need to pay for for cancellation or bad service

Setting up Shaw's new Ignite has been a nightmare We have had 10 techs out to date and many things are still not working. Internet is bad....cannot connect many of our devices that should be a piece of cake. The last tech put said he does not know our house si better hire a network specialist.. in other words little help determining the problem. We have now had 4 modems. That means you have to reset everything in the house each time. I would never start this process again. It has taken days if time... no weeks with still no working network. Stay away from this system if you have a house over 3000 feet.

Horrible internet service, horrible customer service My internet stopped working, therefore because the force you to go wireless, my TV was if too I called customer service they couldn't reboot remote so they gave me an appointment for two days later, they never showed up, but internet miraculously started to work at the time of the appointment.However it works it cuts off every 5 minutes Their service it's just awful