Business ProfileforHero Service

We made a deal with hero service to remove our snow as my self and my wife have a condition where it is hard on our joints to do it.They have been delaying every time and we have been giving them the chance until the last snow fall on Dec 23rd the did not show up the day of dispatchthey showed noon time the day after although the email sent indicated that everything will be completed by the morning of the 24th.When they guy showed he refused to do the side walk saying that his scraper was broken ..and he will not do it. He said we drove over the snow and that is our problem. When I told him that is not safe and not acceptable and not what was agreed on..he was screaming and yelling saying I am not doing this ..I am not doing this..ran to his truck and then gave me the finger in the middle of the street and drove the car fast with out cleaning the side walk and finishing the drive way. Very unacceptable . To get the * word and a finger in the middle of the street and running away with out finishing the job.I have photos before and after the guy came.I demand an apology from **** the owner of the company and the guy who came in and was rude..face to face apology and refund to our wasted money as I have to find another company.