Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Lube City (Country Village) has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforLube City (Country Village)

    Mobile Auto Lube and Oil
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Lube City (Country Village) has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      116 Country Village Rd NE, Calgary, AB T3K 2K9
      BBB File Opened:
      13/4/2016
      Years in Business:
      38
      Business Started:
      1/1/1986
      Business Started Locally:
      21/3/2016
      Business Incorporated:
      1/1/1986
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Greg Paul, Vice President Of Operations
      • Wayne Kallis, President
      • Chris Hilderbrandt, Manager
      Contact Information

      Principal

      • Greg Paul, Vice President Of Operations

      Customer Contact

      • Greg Paul, Vice President Of Operations
      Additional Contact Information

      Fax Numbers

      • (780) 462-4450
        Primary Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ozair K

      1 star

      21/10/2023

      I inquired about the tire sale they had advertised outside their shop (photo available). I waited for a long time for my turn, so I had to miss my Friday congregational prayers, instead I prayed alone in the car, and I was interrupted repeatedly and my car door was opened without seeking permission multiple times during prayers. All the customer service representatives were quite rude with me. Finally someone who called himself "***", though briefly he called himself "Jaydico" (the spelling of which might not be accurate). When I asked him about the tire ad, brought his calculator and just punched in how much I would have to pay for a tire or a set of 4 tires, not decribing the brand, *********, etc. He simply refused to tell me about the "Tire Sale" which was advertised outside Lube City. I was patient with him and repeated kept asking me about the details of the sale. Rather he kept saying that I need to pay $700+ for tire changes, the details of which he did not describe, while not answering my question. He said the "Tire Sale" ad means that Lube City sells tires, nothing more. When I insisted, he asked me to come to the office to talk about it. I did not see this a reasonable, so I did not follow him.Finally, he askked me to talk to BDM *****************************. I asked *************** about the ad, and said that they have some good deals at first, but then again started talking about what I would have to pay, rather than describing the advertised "Tire Sale". Then he asked me that give the phone to "***", and came back with the same script as "***". He started using foul abusive language and asked me to leave. I made notes about the incident and he came back to appease me, saying that he too is a Muslim, talking in a foreign langauge to break a deal. After leaveig, I took a photo of the ad. He quickly came to engage me, but I did not speak with him and left.I just want Lube City to improve customer service for their own good and do not wish any resolution.

      Local BBB

      BBB Serving Southern Alberta and East Kootenay

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.