ComplaintsforSparta Movers

• Initial Complaint

  04/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A residential move by Sparta from my house to two destinations, first a storage unit, and second a condo (new home) occurred on August **, 2023. The estimate for the move was $*******, and a 3-men team was to execute the move as per signed agreement with Sparta. As documented in the attached detailed document already provided to Sparta, there were multiple issues on the day of the move including several delays by the movers, two hours when there were only 2 of the 3 movers doing the job, inappropriate unloading and placement of items in the storage unit, missed unloading and placement of * bookshelves in the storage unit (these are still in Sparta's possession at this time), damage to the glass of my dining table, and an inflated final bill of $******* at the end including a a credit card fee of $*****, which was required to be paid before the movers left my condo (no options for alternative payment methods were provided at the time). Following the above, I received an email from Sparta blaming me for the issues including damage to the glass, denying responsibility for same and demanding payment for delivery of my bookshelves. I have since filed my claim to Sparta including the following and requesting resolution including (1) replacement of my dining table glass top (2) Delivery and proper placement of my bookshelves against a wall in the storage unit (3) Refund of the credit card fee (4) Reduction of the total bill to reflect issues above and appropriate refund.There was no response Sparta for 3 weeks then I heard from manager, *************************, who demanded that I sign a blank release form for Sparta. I refused this. His estimate is $**. to replace the table glass. I have since requested a quote for replacement from *************. He sent an email today stating that my bookshelves will be delivered to my storage unit by Wednesday but not taking responsibility for proper placement at the destination (as per original agreement). This needs proper resolution.

  Business response

  04/10/2023

  See response to customer complaint in PDF attached.

  Customer response

  09/10/2023

  Please see attached:

  - October **, 2023 document (response and update)

  - Estimate by *************

  - 2 pictures of table

  - picture of bookshelves

   

  Thank you.

  *******************************
  

  Customer response

  09/10/2023

   
  Complaint: ********
  
  I am rejecting this response because: Compensation is inadequate

   

  Please see attached:

  - October **, 2023 response and update

  - Estimate by *************

  - 2 pictures of table

  - picture of bookshelves

  
  
  Sincerely,
  
  *******************************

  Business response

  11/10/2023

  Please see our response in the attached MS **** summary document. 

  Customer response

  15/10/2023

   
  Complaint: ********
  
  I am rejecting this response because: It is inadequate.
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩