ComplaintsforCapital Chevrolet Buick GMC

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Subject: Urgent Complaint Regarding AC Repairs for GMC Arcadia/Denali VIN# ***************** I am deeply dissatisfied with recent service at GMC Lake Shore for my 2011 GMC Arcadia/Denali, VIN# ****************** ** **** *** ****, I brought my vehicle to their Lake Frazer Dr. SE  location due to AC issues. I informed advisor ********************* of a prior diagnosis recommending AC compressor and serpentine belt replacement. ************** assured GMC Lake Shore would diagnose. Later, he said A/C  EVAC & RECHARGE was needed, costing ********* AC failed again in 2 days. Returning, a hose needed replacing, another A/C  EVAC & RECHARGE  costing CAD$ ******. General Manager ********************* was unhelpful, suggesting seeking assistance elsewhere. I seek immediate attention, comprehensive resolution, and CAD$ ******* refund for failed repairs. Contact: **********, Email: ************************** I await a prompt resolution that upholds GMC ******************** reputation.Thank you for your attention.

  Business response

  16/08/2023

  We are currently working with the customer on a resolution for this matter. 

  We cannot offer a refund for the legit work we have performed but are willing to cover up to ***** towards the new compressor that is now needed. Please see the summary of work done below.

   

  Customer came in on **** ** with no A/C operation. We diagnosed and found the Evaporator Core was leaking--in the Dash. Refrigerant was empty. We replaced the Evaporator Core and recharged the system. Tested and working good. 
  Customer returned **** ** with A/C not working. We inspected and found high pressure A/C line/hose had large leak (hose split open) We replaced the hose and refill refrigerant (reduced our labour and did not charge the customer for the new freon. Tested operation of A/C system. Working good, lots of cold air now.
  Customer returned on **** ** with A/C not cold. We checked for free, and found the A/C compressor is not working now. ***** is still full, no leaks now. Customer aw told he would have to pay to fix, as not the same concern that we have repaired.

   

   

• Initial Complaint

  22/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a used **** truck from this dealership in September. Was given the option to purchase a protection plan ($699 plus GST) that would cover some things such as broken fobs, windshield etc. At the time, I refused it letting them know I was not interested. I was pressured into getting it and if it turns out I wasn't happy with it, they would re-imburse me the cost. Not long after, the key fob cracked in half and was not functioning. I spoke the the finance person who handled my sale and he advised me to take it to a GM dealership where they would read the *** and find the protection plan that would cover the cost of the replacing the **** When I took it to a GM dealer close to my home, I was advised they would not do this as it was a **** truck. I reconnected with the finance person and he then advised me to take it to a **** dealership. When I did that, the **** dealership stated that this plan expired in 2020 and there was nothing else on file. I had to pay $573.50 out of pocket. I have been emailing the dealership about this reimbursement seeing as it should be covered and to this day have not received any refund or reimbursement!! I have now asked to be reimbursed for paying that plan which is a total **** as well as reimbursement for paying out of pocket. The second issue I had was that when I went to plug the truck in due to colder temps, the wire for the block heater did not have a plug on it. It was purely loose exposed wiring sitting inside the hood of the truck. I again contacted the dealership and was promised that the cord was coming from ******** yet nothing has developed with that either. Each email I send or any correspondence, I am promised action and yet nothing has happened and no movement from their end. I am very frustrated that this dealership treats customers like this. I am expecting the dealership to reimburse me for my FOB replacement of $573.50 as well as refund me the $699 plus GST for the plan that covered absolutely nothing!!

  Business response

  28/11/2022

  Good morning, 

  
  

  In response to this complaint we gave the customer the funds she was requesting. This seems to be a matter of miscommunication internally and with the customer. I have met her in person and she is happy with the resolution. This matter has been dealt with and has ended in a positive manner for both the customer and our dealership.

  Customer response

  28/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *** *** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩