ComplaintsforBrasso Nissan Ltd.

• Initial Complaint

  18/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Sept. 22 I flew to *******, arrival time of 7:40pm, stayed at a airport hotel. Next morning at 10:am I was picked up, then met with **************** of Brasso Nissan ****** Manager] at 10:30am to complete the sale. [ ************** was my sales consultant] {** ************ *** ******* *** *** ****** ********] $38,000 + FEES = $38,903.25 [before any taxes] Purchased a 2019 Nissan ***************** PRO-4X Truck , 31,000Km, Vin # ***************** Carfax report stated no reported accidents. At no time, by Brasso, or any documentation, disclose an area of damage [the shadow of a previous decal over damaged area is visible]. Detailing removes all decals. Passenger, small door, below window, a oval area of hammered out damage is visible, and door rattles. I missed it, sales manager said sorry! Two estimates @ $600 & $800+. I'm not worried of door dings, or rock chips, this not acceptable, this is devaluating. Brasso should pay, and I was duped! I bought at a dealership hoping for a honest transaction.

  Business response

  03/11/2021

  Hello,

  I apologize for the late reply to this complaint, I must have inadvertently deleted the original mailing.

  I have had the opportunity to chat with our staff regarding this vehicle and this Customer.  I chatted with the salesperson, the detail department that prepared the vehicle for delivery, our sales manager and our delivery specialist.

  No one in our organization remembers any significant body damage to this vehicle up to the point of delivery.  That is not to say that the vehicle was "perfect".  It is a pre-owned vehicle so there would most probably be imperfections to it's body condition, but there was no damage that went unnoticed by us, that also was unnoticed by the customer, that would be deemed significant.  The delivery orientation with the customer was thorough and no mention was made at that time that the vehicle was not in acceptable condition.

  All staff members involved remember this vehicle delivery.  The Customer is a very nice man and is very engaging.  Numerous staff members had long conversations with him, at time of delivery, in and around the vehicle (including myself).  If there was significant damage someone (including the customer) would have noticed.

  ******************************************* in no way "duped" this customer.  There was no visible damage to the vehicle that we "hid". 

  Thank you,

  ***** ****

  Managing Partner

  Brasso Nissan

   

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