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ComplaintsforCharlesglen Toyota Ltd.
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Complaint Details
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Initial Complaint
18/09/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The date of the occurrence was sept 14 2023. I had dropped my vehicle off for a car alignment but when I went to pay the bill, the service advisor told me the total was $190 from the initial $160. The reasoning for the price discrepancy was because the added on supplies fee. When I pushed the advisor for more details regarding the supplies used, he stutters and lists off car mats, rugs and etc. this wasnt the first time this dealership tried to charge me for supplies used for a job. During my last alignment, at this dealership another advisor tried to charge me the supplies fee, but after asking what type of supplies were used, the advisor talked to the mechanics and came back toe to wave the charge as he said no supplies where used. Knowing this fact, the advisor **** was uncompromising regarding the supply fee, even though during my last visit another advisor noted they didnt use supplies for alignment
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.